Hr Business Partner

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Are you a seasoned HR leader that is adventurous, innovative, able to move at the speed of light, and interested in using your HR skills to help evolve the way we serve our customers? Are you interested in being part of an HR organization that operates as a business, starts with our customers and works backward to deliver meaningful products to our business? Are you passionate about changing customer's lives for the better? Are you passionate about leading and developing a team of HR professionals? If this sounds exciting to you, then consider joining us as an HR Business Partner II, BUSINESS in our Worldwide Operations HR team!
The HR Business Partner is both a strategic and hands-on role that provides full cycle Human Resources support to our Amazon Customer Service Centers. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement.
The individual will implement HR plans and solutions in order to achieve strategic business initiatives and deliver results. The candidate will possess the ability to complete high volumes of tasks with minimal guidance or supervision and deadline sensitivity. As such, the candidate must be skilled at anticipating problems, creating contingency plans, managing multiple priorities, problem solving and organizing logistics. Key to the position is the ability to keep the team organized, prioritized and on time while also serving as a "go to" for all areas and departments which dovetail with HR. This candidate will help foster a cooperative and communicative atmosphere.
This role will partner with business leaders to develop and execute HR strategies focused on talent management, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across the broader HR team. To be successful in this role, you must understand business priorities and translate them into the highest impact work. You will help business leaders look around corners with data-driven recommendations that improve performance, retention, and the overall employee experience.
To succeed, you will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations.
Key job responsibilities
Successful candidates will demonstrate:
The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company
A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement
Experience with rapid and complex changing work environment
Coaching and mentoring at management level
Success in creating and driving effective development, employee relations, retention and reward programs
Being an enthusiastic team player with a strong drive to create a positive work environment
For us, key strengths are recognized as - flexibility, fantastic communication skills and huge amounts of drive
The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves"
A strong solutions focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions
Be the first point of contact for all employee grievances and partner with the HR Business Partner in conducting necessary investigations.
Strong internal and external customer service focus
The ability to manage multiple priorities simultaneously - orientated on results
Bias for action, strong work ethic, and desire to achieve excellence
Must be able to interface at all levels of the organization
Passion for innovative HR solutions and process improvement
Excellent organizational and interpersonal skills
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA | Nashville, TN, USA | New Jersey, NJ, USA | Washington Dc, DC, USA