Hpe Aruba Networking Critical Account Manager

HPE Aruba Networking Critical Account Manager
This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Silver Peak is giving Enterprises the (WAN) Edge! With an end-to-end approach to SD-WAN/SASE platform, we are delivering the highest multiplier on your investments in cloud applications and services, transforming your WAN to deliver better economics, control, reliability and performance.
Sounds like you? Then we have the right opportunity for you!
How You'll Make Your Mark:
The Critical Account Manager is a key role within Aruba's Global Service Organization. This individual will lead technical and business collaboration efforts necessary for ensuring customer satisfaction and business continuity for Aruba's most Critical Accounts. This person will assemble cross functional teams including, but not limited to, R&D and Product Management to drive permanent issue resolution and strategic get-well plans to maintain our customer-for-life culture. This person will be the voice of HPE Aruba Networking for critical issue resolution and an important partner with Sales, Engineering, and Services for ensuring future business preservation.
Education and Experience Required:

• Bachelor's degree in Computer Science, Engineering, or related field.
• Master degree in related field a plus.
• 10+ Years of customer facing service, engineering support or related delivery roles.
• Experience in Service/Technical Escalation Management a plus

Knowledge and Skills:

• Program/Project Management of critical issues in a cross-functional and highly charged and technical environment.
• Excellent understanding of various data networking protocols
• Good breadth of understanding of Aruba products, solutions and use cases
• Excellent ability to engage with various technical teams (R&D, Field, Partner, 3rd Party etc.,) and facilitate technical analysis and resolution
• Must be able to ensure acceptable and continual progress by influencing, negotiating, communicating, and delegating during technical/business collaboration when necessary.
• Must support and promote a whatever-it-takes, customer-first culture during issue resolution.
• Must have outstanding communication skills both verbal and written that will be used in dealing directly with key customers and all levels of executive staff.
• Ability to work in a highly charged, fast paced and challenging environment and still maintain an effective balance of customer advocacy with Aruba's business goals.

Responsibilities:

• Must be able to develop a customer satisfaction plan and influence others to deliver to agreed timelines and objectives of that plan.
• Lead all collaboration and communication efforts for a critical customer issue and manage for on-going progress.
• Will provide frequent and highly succinct and technically accurate communications on progress to customers and all levels of executive leadership
• Will identify systemic and pervasive issues related to products, processes, services and sales and drive closed loop corrective actions to prevent reoccurrences.
• Will be able to identify and articulate where other service levels may promote improved future outcomes and work with sales on those opportunities.
• Will be able to adapt to ever changing challenges and use creative thinking and versatility to still ensure a win-win outcome.

What we can offer you:
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world's most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.
Then let's stay connected!
Find out more about us and follow us on:
https://www.facebook.com/HPECareers
https://twitter.com/HPE_Careers
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
#ArubaNetworks #SilverPeak #SilverPeakUS #ArubaUS #Diversity
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Services
Job Level:
Expert
States with Pay Range Requirement
The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.
Annual Salary: $75,500.00 - $174,500.00
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.