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Form of workJob Description
The House Manager works with front of house event staff and volunteers, clients and vendors, to create a welcoming and safe experience for patrons attending events. The House Manager is a versatile team player, who works in multiple spaces throughout the facility. House Managers pave the way for magically, memorable experiences at the PAC every day!
Responsibilities & Duties
1. Manages front of house operations at events
Prepares and oversees all front of house spaces and equipment for event.
Communicates with event staff.
Coordinates volunteer operations throughout event, including orientation and onthe-job training, enforcing volunteer policies and standards.
Submits all event written reports.
Effectively manages crowd control and directs flow of traffic.
Executes merchandise sales settlements.
Checks in with customers and vendors, resolving questions and concerns, in coordination with Administrators on Duty.
2. Engages with audience members
Provides customer service and resolves front of house issues with patrons, volunteers, clients and vendors, in coordination with Administrators on Duty.
Welcomes patrons with disabilities, providing direction and equipment.
Coordinates efforts during emergency evacuations, following established emergency protocol.
Reports health emergencies and security concerns to appropriate event staff.
3. Performs other duties, as required
