AddressAbout Us
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Winner of Comparably’ s Award for Best Global Culture for the past 3 years
Gold Stevie Award Winner for Great Employers
Winner of The Business Intelligence Group’s 2024 Best Place to Work award
Military Spouse Friendly Employer
Rated by Comparably among the Top 100 highest-rated Companies for Diversity
Job Summary
Summary of Responsibilities:
- Assists with the development and implementation regarding the licensing administration for all insurance agents.
- Processing all functions pertinent to Licensing and Appointments.
- These functions include but are not limited to:
- Coordinating, completing and monitoring the professional insurance licensing and appointing process for the firm and its employees, in accordance with state regulations.
- Obtaining, maintaining and terminating the appropriate insurance licenses and appointments while ensuring strict compliance with state insurance department regulations and maintaining effective communication with all affected parties.
- Maintain/update databases, ensuring the integrity of data.
- Track regulatory licensing and appointment requirements for all licensed agents.
- Build and maintain reports for agents in the hiring process as well as currently licensed agents.
- Coordinate pre-licensing and continuing education functions.
- Effectively communicate with and serve our agents, internal and external customers and state regulators.
- Handle confidential information with the highest ethical and professional standards.
- Perform other duties as assigned.
Position Qualifications:
- Ability to operate a computer to and meet deadlines.
- Able to maintain a minim, telephone, copier, fax machine and other office equipment.
- Knowledge of Microsoft Word, Excel and Outlook.
- Ability to learn new software and navigate the internet.
- Must be highly organized, detail-oriented and possess excellent verbal and written communication skills.
- Must be able to manage um of the set standard production requirements and accuracy levels.
- Interpret and apply concepts based on company policies and procedures as well as state regulations.
- Must be able to process a variety of tasks and high volumes of work in a fast-paced environment.
- Ability to work under deadlines and strict regulatory issues.
- Strong keyboarding skills and experience using a variety of technology tools.
- Must be adaptable to a changing environment and shifting responsibilities
- Ability to work independently and collaboratively as situations require, with solid problem resolution skills.
- Independent judgment required to manage multiple tasks and deadlines with minimal supervision.
- Self-starter must be able to follow through on projects.
- Willingness to support other regional office positions as needed.
- Adhere to all organizational policies and procedures
Primary Job Responsibilities
Work Experience:
2+ years working within a Licensing environment preferred
Education:
HS Diploma
Pre-employment Requirements:
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
