Hotel On-Site Manager

When you join Sandpiper Hospitality (SH), you will undoubtedly become a part of a team that greets everyone with a warm WELCOME and appreciates your hard work. We have been recognized as one of the fastest growing companies in the world.

When you join our team, you will be welcomed some of these great benefits!

Paid Time Off – Our associates work hard and should be rewarded. You will receive paid vacation days and a generous number of paid holidays.

Healthcare – There are a few options, we encourage our associate to select the best option for their lifestyle. SH picks up a generous amount of the cost. We also offer a limited amount of medical coverage for Part Time associates as well.

Room Discounts – Enjoy time away with your friends and family and enjoy the associate room discounts as the market allows in certain cities.

Training – Absolutely we have brand training for each of our brands. Come and join the team.

Incentives – Work hard and we pay with incentives. We have a variety number of incentives. Our associates are generously rewarded for their hard work and contributions to the brand.

Rewardian – We recognize our team with their tenure and delivering outstanding service. Associates are rewarded points for their tenure and extraordinary service delivered to our guests.

People Strategy - We recognize our team with annual surprise packages reinforcing our Company Core Values

Our Core Values are at the root of our culture and sets us apart from the competition.

We Are All In – TEAM Our all-in spirit fuels our ability to work, benefit from teamwork and camaraderie and to leverage our collective experience, creativity, inclusiveness, and diversity.

We Are Inspired – Service We are inspired everyday to provide unparalleled service and care to all of our customers and stakeholders.

We Do The Right Thing – Integrity We are guided in our decision making and in our culture by ensuring that we always do the right thing; that we thoughtfully conduct our business mindful of the impact we have on our associates, guests, community and owners/investors.

We Grow By Giving – Enrichment We are growth oriented and understand that we will enable growth personally, professionally, and as a company as a direct result of our ability to enrich the lives of others.

We Play To Win – Results We are relentless in our commitment to achieving excellent performance and to achieving our collective goals through creating and inspiring environment; we are truly driven by being the very best at what we do.

**This position requires staying at the Hotel when scheduled to work

The On-site Manager assists the General Manager [GM] in managing the property operations on a day-to-day basis and assuring optimum performance and continual improvement in all key performance areas. Manages the Guest Service Ambassador [GSA] team and weekend hotel staff and operations in the absence of the General Manager. Responsible for hiring, training, evaluating, scheduling, counseling, and terminating GSA team members. Customarily and regularly directs the work performed by the GSA team and weekend Associates. Resolves guest and Associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. Responsible for the overnight on-call shifts and weekend operations of the hotel, including overnight on-call coverage Wednesday - Sunday. Assures that all guests are satisfied with room accommodations and customer service. Lives on-site to ensure flawless operation of the hotel per the General Manager’s direction and as necessary. Assumes the General Manager’s responsibilities (efficient operation of the property as measured against the established budget, while maintaining guest service standards) on weekends and when called upon or in the absence of the General Manager. Customarily and regularly directs the work of all guest services, housekeeping, and maintenance employees during weekend shifts and other times when the General Manager is not on the premises. This position is required to live on-site at the hotel and to comply with Sandpiper’s fraternization policy.

Personnel:

• Manages and has direct responsibility for the GSA team functions including hiring, discipline, terminations, schedule-writing, professional development, mentoring, and all other responsibilities to ensure a smooth and effective front desk operation.

• Supervises and directs the work of all employees on weekend shifts.

• Review and approve property payroll according to company policy and procedure for all direct reports

• Ensure proper selection and retention of all direct reports

• Executes training, coaching, counseling, and engagement of all direct reports

• Conduct annual personnel performance appraisals for all direct reports.

• Ensure team members effectively follow the “Say Yes to a Simple Request” program

• Ensure all policies and procedures are followed by each team member

• Provides new GSAs with proper on-boarding, training and guidance to ensure their success

• Conducts training as needed and as required

• Conducts quality control checks and audits routinely to ensure proper operation of the hotel’s front desk.

Guest Relations:

• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities

• Monitor guest feedback and take appropriate and timely action per company policy

• Take steps to ensure the greatest satisfaction possible within budgetary constraints

• Ensure the security needs of the guests, staff, and property are met

• Ensure all team members know area attractions and services to accommodate guests’ needs

• Able to correct guest issues in a timely matter to meet our guest’s expectations

Operations:

• Responsible for ensuring all front desk operations are conducted according to policies and procedures and brand standards.

• Responsible for the protection of company assets as well as company and guest information

• Upholds and Enforces Sandpiper Property Managements standards as well as Suburban Extended Stay brand standards and policy compliance at the property level

• Shares “Manager on Duty” responsibilities with the General Manager

• Ensures all overnight on-call shifts are covered and operated in accordance with the company’s operating standards.

• Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel

• Actively reviews and monitors Social Media websites to ensure timely and appropriate responses

• Assists the GM in monitoring cash management and in-house balances

• Assists the General Manager as needed in budgetary control measures, including labor monitoring, room expense control, and inventory cost controls

• Ensures that clean rooms, guest, and Associate satisfaction are top priorities

• While performing managerial duties covers the front desk as scheduled to ensure guest satisfaction excellent property operation.

Sales & Revenue:

• Aid and contribute to the sales prospecting efforts per the direction of the General Manager in order to maximize the hotel’s revenues and profits

Additional Duties:

• Additional duties and responsibilities as directed by the hotel’s General Manager or the Sandpiper leadership.

• Ensures the hotel’s complete and perpetual compliance with Sandpiper’s On Call Overnight operating model through own action and the actions of their team members

• All other duties as assigned by the General Manager and/or SandpipSandpier leadership

SANDPIPER HOSPITALITY IS A E.O.E M/F/D/V DRUG-FREE WORKPLACE

Job Type: Full-time

Pay: $35,568.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Holidays
• Weekends as needed

Ability to Relocate:

• Orlando, FL 32810: Relocate before starting work (Required)

Work Location: In person