Hotel Manager

We are looking for an experienced Hotel Manager to join our Fairmont Kea Lani 'ohana!

In your role, you will be responsible for being a strategic business leader of the property's Hotel Operations. Areas of responsibility include Rooms Division, Food and Beverage/Culinary, Security and Spa. This position works with direct reports (department heads) and General Manager/Regional Vice President to develop and implement departmental strategies along with hotel’s luxury standards and initiatives. In this position you will use your passion to provide leadership and strategic planning to focus on employee engagement, guest and brand satisfaction while growing hotel revenues and maximizing departmental financial performance. The Hotel Manager is integral in developing and implementing hotel-wide strategies that meet or exceeds the needs and expectations of the colleagues and guests and provide a return on investment.

Our ideal candidate is an innovative leader that is passionate about enhancing service excellence and comfortable to challenge the status quo. You must have proven success identifying opportunities through guest experience, colleague interaction and data analysis that result in enhanced satisfaction. The successful candidate must have the ability to perpetuate culture through genuine awareness, education and immersion.

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

Overseeing the operations functions of the hotel, the Hotel Manager is responsible for leading operational departments and is responsible for the following:

• Overseeing multiple Divisions of the resort, including Rooms, Food & Beverage/Culinary, Security and Spa
• Actively participating in the strategic planning and ongoing development of the hotel, including revenue, forecasting, ensuring the delivery of our environmental commitments, overseeing the health, safety and security of our guests and colleagues
• Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities, thus ensuring our shareholders receive their return on investment
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Core Standards at all times
• Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
• Direct operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
• Achieve and maintain accurate monthly financial forecasts for Rooms, Food & Beverage/Culinary, Security and Spa division
• Work with the Regional Vice President/General Manager and Regional Director of Finance & Business Support in the planning and implementation of capital projects
• Monitor and act on staffing levels and productivity targets
• Responsible for Crisis Management and Business Continuity Plans and ensure all plans and hotel awareness is executed in a timely manner.
• Function as a key member of the Hotel Executive Committee and Leadership Team
• Assume the responsibilities in the absence of the General Manager
• Facilitate daily and weekly Operations meetings
• Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations

Qualifications

Your experience and skills include:

• Must be able to speak, read, write and understand the English language
• Requires excellent communication skills, both verbal and written
• Excellent interpersonal and organizational skills, with a keen focus on attention to detail, follow-up and refined guest service skills
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
• Clear working knowledge of budget planning and execution Proficient in computer skills, including but not limited to Microsoft Outlook, Word, Excel and PowerPoint
• Ability to multi-task and work well in stressful and high-pressure situations
• Ability to build strong relationships, interact and influence others at all levels of the organization, a team player, motivator & self-starter
• Ability to motivate developing leaders to act as entrepreneurs while innovating guest oriented solutions creatively and profitably
• Self-confident, proactive, and able to prioritize and make effective decisions
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Analytical skills, strength as a developer and a leader of others, creativity, and strong planning skills are essential for this position

Education

• High School diploma (or equivalent) and/or vocational training
• University/College degree in a related discipline preferred, or a minimum of 10 years' hospitality experience

Experience

• Minimum of 5 years' experience as a Division Head in a fast paced, high volume, complex, luxury environment/resort required
• Proven record to coordinate multiple departments to make gains towards targeted GOP, guest feedback and employee engagement results
• Proven success in leadership of Rooms, Food & Beverage and other departments

Our team and working environment:

Fairmont Kea Lani is the Island's only All-Suite and Villa luxury resort. Embark on a journey of opportunities rich in culture and talent. From the moment you become part of our 'ohana, your journey begins with limitless opportunities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Type: Full-time

Pay: $191,000.00 - $230,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Division Head: 5 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Kīhei, HI 96753: Relocate before starting work (Required)

Work Location: In person