Front Desk Guest Services Representative

Job Title:Front Desk Agent

Reports To: Front Office Supervisor / Front Office Manager

We are looking for inspiring and inventive individuals like you to help create one of kind personalized experiences for our guests while fostering a positive and imaginative culture. If this sounds like you, your new journey awaits you at the, The Courtyard Austin Pflugerville and Convention Hotel! At Harrell Hospitality Group, we stand out because we believe in our people and our culture. Engaged, satisfied, and dedicated associates are the key to our success. We deliver comprehensive health and wellness benefits, financial advisor, and vendor discounts to ensure both health and financial peace of mind.

The incumbent will develop, implement, and maximize the business plan with effective strategies through internal processes, brand tools, and employee engagement. This person will ensure effective internal and external communications with guests, associates, executive leadership, and ownership.

Must provide attentive, courteous, and efficient customer service to all guests, clients, associates alike according to hotel and brand standards.

Offering:

- Competitive Wages
- Health & Wellness Benefits
- Fun Events
- Free Parking
- Recognition Programs
- HHG/Marriott's Infamous Team Member Discount (including family & friends)

Ability to commute:

• Pflugerville, TX 78600: Reliably commute or planning to relocate before starting work (Required)

Purpose for the Position: To perform in a pleasant professional and efficient manner, a combination of duties mainly related, but not limited, to check‑in and check‑out of guests, which contributes to an overall positive experience.

Essential Responsibilities:

• Registers and assigns rooms to guests.
• Issue room key and escort instructions to Bell person or directly to guest as appropriate.
• Date-stamps sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment, and makes change for guests.
• May make, confirm and cancel reservation for guests.
• May post changes such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservation for guest.
• May deposit guest’s valuables in hotel deposit box.
• Essential Requirements:
• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Communicate well with many different kinds of people.
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone or radio transmitter.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Language Skills : Must have developed language skills to the point to be able to: Read and understand instructions, safety rules etc. Write reports with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, voice control and confidence using correct English and well‑modulated voice.

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person