Guest Service Agent

We’re looking for Guest Service Agents with Hilton PEP system experience for shifts:

The days may vary every week:

**11PM-7AM- Overnight shift - GSA on Friday, Saturday & Sunday

**11PM-7AM- Overnight shift - GSA Monday, Tuesday, Wednesday & Thursday

** Additional days as needed.

**Weekend Availability is a MUST!!**

Responsibilities

• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Process invoices, post checks to vendors and distribute employee checks
• Reconcile accounts
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits

Skills

• Proven experience as a Guest Service Agent or in a similar role, preferably in the hospitality industry
• Experience with accounting and facilities management software
• Excellent math skills
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Strong written and verbal communication skills
• Availability to work overnight
• BSc in accounting, finance or relevant field

Available shifts are:

• 11PM-7AM- Overnight shift = Friday, Saturday & Sunday
• 11PM-7AM- Overnight shift = Monday, Tuesday, Wednesday & Thursday
• AND Must be able to work these days. Weekend availability is a MUST !!!

Hilton PEP experience a plus.

• Please only apply if you are able to work these shifts on a weekly basis and are flexible on days.

You Must have great customer service skills and excellent computer skills. Each position has a two-week training period that consists of in-house and online training. The pay rate during Training is $9.00 per hour._ The hourly rate after training will be determined by your customer service skills and your performance during training. You maybe asked to start training immediately after interview process at location if selected for the position._

Job Types: Full-time, Part-time

Pay: $9.00 - $12.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed
• Weekends only

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person