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SalaryJob Description
On Premise - Live/Stay on property Guest Services Position Full-Time or Part-time Weekends Only:
We are operating a new renovated Extended Stay Hotel in Orange, TX.
We are looking for someone who can stay on property during their Flexible schedule and work split - shifts and be on call during evening/night shifts.
Housekeeing and Front Desk Duties.
All staff has the responsibility to service guest and handle operational responsibilities in all departments of the hotel.
Qualifications
Experience:
- relevant, 1 year (Preferred)
- hotel, 1 year (Preferred)
- Strong attention to detail
- Strong customer service skills
- Ability and willingness to stand for 8 hours at a time
- Ability and willingness bend, stretch, reach, and push up to 200 lbs.
- Ability and willingness to work a varied schedule which includes working on weekends and holidays _________________________________________________________________________________
General Responsibilities:
- Perform Split Shift while staying on property during the weekend Friday 3pm to Monday morning 7 am. Most time is on - call if guest needs to check-in or other Guest Services request of lost keys etc...
- All-One GUEST SERVICES Agent - Check-in/out Reservations, And Help other departments - All in-one operations per shift.
- Front Desk & help as needed Housekeeping Departments Responsibilities as if running a Bed & Breakfast
- Restock and replace guest amenities within guest rooms
- Communicate clean status of each room upon completion
- Stock supply cart and ensure that it is neat and well organized at all times
- Check all equipment prior to and after use to ensure that it is in good working order
- Respond to all hotel guests efficiently and in an appropriately friendly manner
- Laundry duties
- Front desk duties
DETAIL Houskeeping & Laundry DUTIES & RESPONSIBILITIES
- Laundry attendant / House person functions include:
- Stocking room attendants carts with supplies.
- Rotating linens and stocking linens in storerooms.
- Maintaining shelf organization in the storerooms.
- Replenishing storeroom supplies.
- Removing trash and dirty linens from room attendant carts.
- Cleaning furniture, elevators, glass, planters, etc. in public areas such as lobby, pool and public restrooms.
- Sweeping and vacuuming floors, hallways, and stairwells.
- Reporting maintenance problems or completing work repair orders.
- Cleaning walls, carpets, light fixtures, etc.
- Assisting the Engineering staff when necessary.
- Delivering special request items such as cribs, roll-a-ways, and blow dryers to guestrooms.
- Picking up & throwing away trash
Guest Services : Participates in the culture that strives to meet or exceed customer expectations. Specifically: When CheckIn/CheckOut - Phone Reservations,
- Personally demonstrates a commitment to guest service by proactively responding to guest needs.
- Proactively partners with staff to deliver value-added customer service programs, in accordance with brand and company standards.
- Communicates to guests about hospitality promotions, local attractions, and points of interest.
Grooming: All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
Safety and Security: Supports the hotel management staff in creating and reinforcing a work space culture that emphasizes safety and security, specifically:
- Recognizes, reports, and corrects conditions which may create security and safety hazards.
- Understands and adheres to policies and procedures for the hotel’s key control system.
Minimum Requirements: BI-LINGUAL (Preferred)
Personal Transportation - (Preferred)
Work Authorization:
Present two forms of ID, ready to use. They must be original, valid, and up to date (not copies). They can be your drivers license, social security card, passport or birth certificate.
Job Types: Full-time, Part-time, Temporary, Contract
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- On call
- Overnight shift
- Weekends only
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Cleaning Experience: 1 year (Preferred)
- Hotel Experience: 1 year (Preferred)
Work Location: In person
