Hotel Front Office Manager

Responsibilities:
- Oversee all Front Office operations including reception, reservations, and guest services
- Ensure efficient check-in and check-out processes for guests
- Manage room assignments and accommodate special requests
- Train, supervise, and support front desk staff to provide exceptional customer service
- Handle guest inquiries, concerns, and complaints in a professional manner
- Maintain updated information on room availability, rates, and promotions
- Monitor daily arrivals, departures, and room inventory to maximize revenue

Qualifications:

- Preferred IHG Experience and knowledge of IHG Brand Standards
- Proven experience in hotel management or a similar role within the hospitality industry
- Excellent communication skills with proficiency in phone etiquette and guest relations
- Ability to speak multiple languages is a plus (bilingual or multilingual)
- Proficient in using hotel management software and phone systems
- Strong leadership skills with the ability to motivate and manage a team efficiently

This position offers an exciting opportunity for a skilled Front Office Manager to lead our front desk team in providing exceptional guest experiences. If you have a passion for hospitality and possess the required qualifications, we invite you to apply for this rewarding position.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Chambersburg, PA 17201: Relocate before starting work (Required)

Work Location: In person