Hotel Front Desk Representative (Part-Time, 3-11Pm)

At the TownePlace Suites by Marriott in East Lansing, we pride ourselves on being an award-winning hotel filled with a team that has fun together! Our company culture has helped us become a Marriott award-winning Silver hotel! What sets us apart from other hotels in the area? With competitive wages, we also provide benefits, incentives, part-time and full-time PTO, performance-based pay raises, and opportunities for growth. We are looking for talented individuals who have a genuine passion for people and the hospitality industry. We value our employee's desires and want them to succeed. Each member of our team is crucial to delivering above and beyond service and creating memorable moments for our guests.

The TownePlace Suites East Lansing, professionally managed by North Michigan Hospitality Management (NMHM), is currently seeking a part-time Front Desk Associate to join our team. This position requires availability from 3-11pm 1-2 days a week.

The Front Desk Associate is responsible for:
*Performing guest registrations (check ins & check outs), room assignments, and special requests
*Understanding of daily hotel operations, policies, procedures, and internal rules
*Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
*Familiar with guest rooms, locations, amenities, features, and all other services offered
*Ensure proper credit when checking out guest(s) and handle late charges accordingly
*Knowledge of cash handling and bank procedures to check out all guest(s)
*Answer phones, handle mail, and take messages
*Assist guests with problems and questions; ensure all guest problems are resolved
*Knowledge about the city, local area, and attractions
*Utilize spare time for cleaning (i.e. Front Desk, back office, common areas)
*Know all emergency procedures and the proper action to take

Our team takes pride in creating memorable guest experiences! Customer interactions and a service mindset are required. Solid communication with fellow team members and management is necessary.

Weekends and some holidays are required. Previous experience is preferred, but not required.

Resumes may be emailed or applications may be completed at 2855 Hannah Boulevard in East Lansing, MI.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Which days during the week are you available to work 3-11pm?

Work Location: In person