Hotel Front Desk Clerk

Job Overview:

We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service. You will handle all guest inquiries, check-ins, and check-outs, and ensure a positive experience for our guests.

Duties:

- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with luggage and other requests
- Handle guest complaints or concerns in a timely and professional manner
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction

Qualifications:

- Previous experience in a Front Desk or customer service role preferred
- Excellent phone etiquette and communication skills
- Knowledge of hotel management systems and phone systems
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Proven ability to provide exceptional guest service
- Fluent in English; additional languages are a plus

If you are a motivated individual with a passion for hospitality and enjoy providing excellent customer service, we would love to hear from you. Apply today to join our team as a Front Desk Agent!

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Night shift
• Overnight shift

Work setting:

• In-person

Work Location: In person