Front Desk Receptionist

Job Title: Concierge

Department: Operations

Reports To: Office Manager

Job Summary: The Concierge plays a pivotal role in creating a positive first impression, ensuring efficient Front Desk operations, and contributing to overall patient satisfaction within the dental office. The Concierge is the first point of contact and contributes significantly to the overall atmosphere and efficiency of the dental practice. This position primarily serves external customers, including patients and visitors.

Two Aces Dentistry Core Values

Always Growing, In All Ways

Creative Solution Seeking & Collaboration

Empowerment & Accountability

SGGD – Stuff’s Gotta Get Done

Duties and Responsibilities:

1. Front Desk Operations:

• Greet patients warmly as they arrive and provide a welcoming atmosphere.
• Answer phone calls, schedule appointments, and assist with patient inquiries.
• Verify patient information, update records, and collect necessary paperwork.
• Assist patients in completing required forms and documentation.

2. Appointment Scheduling:

• Efficiently schedule and coordinate patient appointments using the smart scheduling system.
• Confirm upcoming appointments with patients through phone calls, emails, and messages.

3. Insurance Verification:

• Collect and update insurance information from patients.
• Coordinate with the insurance verification team to ensure accurate verification is completed 7 business days ahead of appointment.

4. Interpersonal Communication:

• Provide information about dental procedures, treatments, and general practice policies.
• Address patient concerns before, during, and after procedures.
• Utilize effective communication skills and professionalism in all patient interactions.
• Relay messages from patients to the appropriate dental staff members.
• Collaborate with the treatment coordinator, office manager, and other team members.

5. Reception Area Management:

• Maintain a clean, organized reception area for patients.
• Monitor and manage patient flow to minimize wait times.

6. Information Desk:

• Act as an information resource for patients and visitors.
• Provide directions, information about nearby amenities, and other relevant details.

7. Payment Processing:

• Collect co-payments, deductibles, or payments for services rendered.
• Record payments in patient accounts, accurately allocating to rendering providers.

Qualifications:

• High school diploma or equivalent.
• Proven experience in customer service or a similar role (1 year required, 2 years preferred).
• Competency in succinct grammar, vocabulary, and spelling to ensure clear and effective written and verbal communication.
• Excellent communication and interpersonal skills.
• Proficiency in handling phone systems and basic office equipment.

Expectations:

• Collaborative Communication: Maintain regular communication with the Office Manager and collaborate with team members.
• Patient-Centric Approach: Prioritize patient satisfaction and contribute to a positive patient experience.
• Attention to Detail: Ensure accuracy in patient information, scheduling, and financial transactions.
• Personal Development: Cultivate self-awareness and emotional intelligence for effective leadership.
• Continuous Improvement: Proactively identify opportunities for process improvement and efficiency.
• Professionalism: Uphold high standards of professionalism and etiquette in all interactions, ensuring a friendly and respectful interaction with all patients and visitors.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person