Hotel Front Desk Clerk

Overview:
We are seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and ensure confidentiality of personal information
- Assist with reservations, room assignments, and billing processes
- Collaborate with other hotel departments to ensure smooth operations
- Conduct night audit duties as required
- Operate phone systems and handle incoming calls with proper phone etiquette

Skills:
- Previous experience in Front Desk or guest services roles preferred
- Bilingual skills (e.g., English/Spanish) highly desirable
- Knowledge of hotel operations and hospitality management principles
- Strong interpersonal skills with the ability to build rapport with guests
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and problem-solving abilities
- Familiarity with night audit procedures is a plus

Join our team as a Hotel Receptionist and enjoy the following benefits:
- Competitive pay rates
- Opportunities for career advancement within the hotel industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and services

If you are passionate about delivering exceptional customer service and creating memorable experiences for guests, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $11.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person