Address
Form of work
SalaryResponsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist with guest requests and resolve any issues or complaints
- Maintain a clean and organized Front Desk area
- Handle cash and credit card transactions accurately
- Collaborate with other hotel departments to ensure guest satisfaction
Experience:
- Previous experience in hospitality or Front Desk role required
- Familiarity with phone systems and computer software
- Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests
- Knowledge of hospitality management principles and practices
- Strong guest relations skills and ability to provide excellent customer service
- Professional phone etiquette and communication skills
- Ability to handle difficult situations with patience and professionalism
- Familiarity with hotel management systems is a plus
As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, attention to detail, and excellent customer service skills will contribute to creating a positive experience for our guests. Join our team and be part of providing exceptional hospitality services.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The employer reserves the right to make changes to the job description as needed.
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
