Front Desk Clerk

Job Description Reception RIU Hotels

• Assure to be up dated of the internal procedures and norms of the Front Desk Department.
• Be aware of all services provided by the hotel.
• Be aware of RIU products in general
• Have complete knowledge of the different software provided by the company

Job Duties:

1. Guest Service Service & Follow Up

· Assure small details as smile, friendliness, helpfulness

· Guarantee the follow up on guest incidences, room breakage and complaints with the guest and the corresponding department

· Guest in house call, call after arrival, wake up calls

· Guest contact

· Control of guest messages, telephone calls, fax, etc.

· Correct registration of repeating clients (RC memberships, VIPs’, etc.)

· Assure Guest Correspondence up to date on a day to day basis including update in PMS.

· Handling of restaurant reservations

· Whenever required to be the first in attending any services

· Follow up on guest Birthdays, Anniversaries, Honeymooners etc.

2. Check in / out

· Control and up date departure and arrival time of guests

· Coordination with housekeeping

· Correct registration of all guest according their status

· Assignment of room distribution

· Assure guest attentions are delivered, RPC gifts, VIPs, etc.

· check in / out

· Assure welcome cocktail

· Voucher control and scanning

3. Supervision

· Correct input of charges, credits, etc.

· Key control

· Assure clean lobby, ashtrays, entrance, etc.

4. Internal Administration

· Perfect knowledge and fulfilment of Administrative norms (see portal of RUMBO)

· To be aware of any modification of administrative norms (see portal of RUMBO)

· Correct input of any extras on invoices and payment

· Control of cash payments and pay outs

· Correct filing according administrative norms

5. RPC and RIU CLASS:

· Perfect knowledge of membership programs

· Assure that any membership is registered upon arrival on the foreseen module

GENERAL INFORMATION

· Comply with all RIU Hotels company policies

· Comply with all procedures as required by norms/manual

· The management reserves the right to change/extend this statement any time if necessary during his/her employment

· This Job description reflects assignment of essential functions and does not restrict that new tasks can be added or modified any time by company required

Any other duty related to the operation of the Department and the satisfaction of the guest in house.
Job Requirements

Multiple Languages:

• German
• French
• Portuguese
• Italian

Job Type: Full-time

Pay: $18.63 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person
• Resort

Experience:

• Front Desk Agent: 1 year (Preferred)

Language:

• Italian (Preferred)
• Portuguese (Preferred)
• German (Preferred)
• Spanish (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person