Hotel Front Desk Clerk

We’re looking for a positive and professional Hotel Front Desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$12 - $15 hourly

Responsibilities:

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

• Welcoming guests assisting walk-in guests, scheduling guests' reservations, answering phones with professional phone etiquette, and helping guests with questions and issues
• Maintains a friendly, professional, approachable style to always build relationships and work harmoniously with others
• Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items
• Efficiently processes updated guest information and payments into the database
• Keeping the reception area tidy
• Ability to multitask effectively

Qualifications:

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• Must have graduated high school, received a GED or equivalent
• 1 year of experience in the hospitality industry as a Hotel Front Desk agent, hotel receptionist, or guest service specialist preferred

About Company

Microtel Inn and Suites by Wyndham Zephyrhills.