Job Description
Our Client Coordinator serves as the "tires" of our organization. If our car does not have tires, we can't roll anywhere. They are out front managing the day-to-day operational tasks in order to ensure that our customers have the best experience possible and help ensure that our Hair Technicians seamless days where they can put their best foot forward, after all, our Hair Technicians are the engine that moves the machine.
Job Duties
- Client-Related
- Communicates with customers by phone, text, and email daily
- Schedules, modifies, and cancels client appointments
- Generates and distributes bi-weekly reports for our staff
- Manages the salon utility services
- Places orders for supplies and back bar products and tools
- Logs incoming inventory
- Performs weekly inventory updates
- Clean and Maintain front area, hallways and Bathroom
- Review and manage mail
- Count Cash Drawer
- Daily Bank Deposits
- Check Clients out
- Upsale (have to have product knowledge)
- Attend Monthly Meetings
- Team Meeting note taker
Qualifications
- Strong problem-solving skills, analytical abilities, and attention to detail
- Excellent verbal and written communication skills
- Dependable
- A strong sense of fashion
- Ability to follow prescribed processes and assist others in doing the same
- Ability to understand workflow dependencies across numerous integrated services containing multiple work streams or projects
- Have the demonstrated proactive ability to team with and motivate others, and willingness to develop meaningful and influential relationships with clients and colleagues
- A bachelor's degree or 2-4 years of experience with a client relationship based company
- We are looking for individuals that are proactive and self-motivated who have a willingness to learn new skills and approaches to challenges that our clients are facing in today's climate
- You will need to be an analytical thinker and problem solver who has the ability to come up with innovative solutions
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Abra Kadabra Hair & Healing exquisitely transforms our customers through unique hair growth solutions and one of a kind beauty experiences. Elevation, education and healthy hair growth results are our top priority. In fact, we have over 2000 proven hair growth success stories. We are dedicated to the transcendence of our customers aesthetic beauty, health and overall well-being. Through this impact, AK Hair & Healing has created positive physical and psychological change in thousands of women's lives all over the world and this has greatly impacted our customers image, self-worth and view of their natural hair, which in turn brings more value to the world.
We are the number one trusted source for unconventional hair growth methods and quality products in the st. Louis area. Our mission has scientifically reshaped the hair industry. We are on a path of 42 franchise salons across the country and our headquarter location is the mothership. Can you imagine the growth, leadership and impact?
Some of our values include: #ACCOUNTABILITY. We own our mistakes are intentional about becoming better. #COACHABLE. Our industry is everchanging. Learning new things/techniques is vital to our success. #CREATIVE. We are truly in a league of our own. Bring your fresh ideas and perspective! #LEGACY. We are committed to leaving something of value behind for our children, our children’s children and beyond. #POSITIVITY. Our salon is a sacred space. We cultivate a work environment that is safe, comfortable and a joy to come to. #SUPPORTIVE. We work in an encouraging and inspiring family-oriented environment. We plant seeds of prosperity in ourselves and our clients. #TEAM. We are individuals that operate as a unit. It is crucial to the wellbeing of our team and clients that each of us do our part.
We are excited about our future and look forward to bringing on someone who not only sees the vision but values the vision.