Address
Form of work
SalaryWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience with Guest Services, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Update guests information in the system with all necessary information.
- Cleaning and Maintaining Front Desk.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: From $10.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
- Overtime
Work setting:
- In-person
Work Location: In person
