Hotel Front Desk Associate - Full And Or Part Time

Are you a customer-focused individual with a passion for hospitality? Do you have experience working in the hotel industry? Experience with Choice Hotels? If so, we currently have an opportunity for an experienced Hotel Front Desk Associateto join our team immediately. We are a hotel group located in the Heights that places exceptional guest care at the top of everything we do. If you enjoy looking after hotel guests with top-of-the-game customer service, we're looking for you!

Responsibilities: As a Hotel Front Desk Staff member, your primary responsibility will be to provide exceptional customer service to our guests.

Your daily tasks will include:

• Greeting guests with a warm and welcoming demeanor
• Checking guests in and out efficiently and accurately
• Confirming guest information, room rate, selection of room, & coding electronic keys
• Inputting and retrieving information from the computer and PMS system
• Providing information to guests about hotel amenities & local areas
• Ensuring rooms and services are correctly accounted and charged
• Processing payments and maintaining financial records
• Demonstrating knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
• Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
• Answering and managing phone calls in a timely fashion
• Managing multiple tasks at once
• Responding to guest inquiries and requests in a friendly, and efficient manner
• Field guest complaints, conduct research, and resolve and negotiate solutions for optimal guest satisfaction
• Receive, retrieve, and relay messages and packages to guests
• Maintaining a clean and organized Front Desk area.
• Other duties as assigned

Requirements: To be successful in this role, you should possess the following

• Previous Hotel Front Desk experience required
• Proficient computer skills
• Ability to move and stand for extended periods of time
• Ability to lift up to 20 pounds
• Excellent communication (written and verbal) and interpersonal skills
• Strong customer service skills and a friendly, positive attitude
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays
• Attention to detail and the ability multi-task
• Problem-solving skills and the ability to remain calm under pressure
• Highly motivated and self-directed
• Bilingual is preferred
• Choice Hotel experience preferred
• A bright, can-do attitude and welcoming presence!

What We Offer:

• A fun local atmosphere!
• Employee discounts on rooms and merchandise!
• Did we mention we have a bar onsite? Beers after my shift? Yes please!
• Experience all the unique people Houston has to offer, from vendors to musicians
• Be apart of an up and coming place to be!
• Our team is close and inviting, you'll build some great friendships!
• Good Vibes - always!

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Work setting:

• In-person

Experience:

• Computer skills: 2 years (Required)
• Customer service: 2 years (Required)
• Hotel experience: 2 years (Required)
• Choice Hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person