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Salary```Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor upon arrival
- Check-in and check-out guests efficiently, ensuring all necessary information is obtained
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries and resolve any issues or complaints promptly and courteously
- Assist with reservations, cancellations, and modifications
- Operate phone systems and handle incoming calls with professionalism and efficiency
- Maintain accurate records of guest accounts and transactions
- Collaborate with housekeeping staff to ensure rooms are clean and ready for guest arrival
- Conduct night audit duties as required
Experience:
- Previous experience in hospitality or hotel management is preferred
- Strong guest relations skills with the ability to provide exceptional customer service
- Multilingual abilities are a plus, particularly fluency in [languages]
- Knowledge of hotel operations and procedures
- Familiarity with phone systems and excellent phone etiquette
- Bilingual candidates are highly desirable
If you are looking for an exciting opportunity to work in the hospitality industry and be part of a dynamic team, please apply with your updated resume. We offer competitive compensation and benefits packages.
Note: Only qualified candidates will be contacted for an interview. Thank you for your interest in joining our team!```
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Overnight shift
- Rotating weekends
Work setting:
- In-person
Work Location: In person
