Front Office/Administration

Primary Purpose:

As an integral part of the Internal Medicine Team, provide smooth patient flow resulting in optimum patient satisfaction and clinic operation. The Office Assistant provides support to help manage the front desk, and assist with patient check-in and out with utmost respect to all patients, physicians, and co-workers.

Principal Duties and Responsibilities:

As an Office Assistant, this position performs various duties and responsibilities in a manner that emphasizes quality customer service.

Key Responsibilities:

• Manage front office by greeting visitors and checking patients in/out.
• Prepare for patient appointments by checking the schedule before appointments.
• Review, complete requests, route to chart, and delegate to the appropriate team member all incoming faxes
• Complete registration of patients which includes knowledge of insurance payers and insurance verification
• Assist in submitting referrals to specialists as directed by the provider
• Check-in patients upon arrival; confirm correct demographics, and insurance, and collect copays when applicable
• Check out patients; schedule a follow-up or next visit and collect payment for cash patients
• Provides support in charge entry, claims denials, and claims held for various reasons.
• Responsible for visitor verification and sign-in (non-employees/vendors)
• Answer the telephone and assist with any questions, inquiries
• Scheduling appointments and keeping those appointments on time.
• Keep a clean and calm reception area.
• Provide the necessary forms to fill out before patient appointments, verify patient insurance information and help schedule appointments.
• Proficient in processing referrals and prior authorizations.
• Other assigned tasks

Key Qualifications:

• A certified medical assistant who graduated from an accredited medical assistant program and a license is optional.
• Maintain and have a current CPR Certificate every two years.
• Maintain and have a current annual training in Bloodborne Pathogens.
• At least one year of office experience, Internal Medicine of a Primary Care office experience preferred.
• Excellent verbal and written communication skills
• The high degree of emotional intelligence, compassion, diplomacy, and tact
• Demonstrated flexibility regarding job duties/assignments
• Ability to multi-task and work effectively in a high-stress and fast-moving environment
• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA
• Professional attire is required.