Hotel Front Desk Agent

FRONT DESK AGENT (PART TIME OR FULL TIME)

South Seattle hotel located in Georgetown is recruiting a Front Desk Agent. If you are a dedicated team player with a positive attitude and incredible people skills, we would love to speak with you. We are looking for someone with a passion for hospitality and a love of Seattle with the ability to multitask, yet fully engage when working with people, computers, and telephones. Candidate must be able to communicate clearly, work well under pressure, enjoy customer service, and have a friendly spirit.

About US

Named one of USA Today’s 10 Best Value Hotels, the Georgetown Inn is a locally-owned boutique hotel that takes great pride in our company, our people, and our service. We strive to provide a positive work environment for our small but dedicated team of employees. It is important that we share common values and we expect our employees to serve our guests with the highest integrity. Furthermore, we like to recognize our team for quality service, performance, and commitment to the job.

Primary Duties & Responsibilities

• Joyfully welcome guests upon arrival and assign rooms
• Perform detailed check in and check out process politely, accurately and efficiently
• Facilitate direct reservations via telephone and email inquiries
• Answer main phone line and route calls
• Complete daily sales settlement and update sales reports
• Provide concierge service including restaurant recommendations, directions, etc.
• Provide information about our hotel, rooms, rates, and amenities
• Create and send emails to our potential and current guests including but not limited to confirmation emails, general inquiries, cancellation requests, etc.
• Work with housekeeping staff on room status and ensure rooms are in optimal condition for guests
• Conduct security patrols of property, monitor surveillance cameras for unusual activity
• Provide guest wake-up calls
• Respond to guest complaints, requests and emergencies in a timely and professional manner
• Light cleaning of public areas

Skills/Experience/Other Requirements:

• Ability to work a flexible schedule including evenings and holidays
• Previous hospitality and Front Desk experience preferred, but not required
• Experience in customer service, cash handling, basic telephone, and computer skills
• Attention to detail and ability to multi-task
• Basic computer experience with knowledge of Opera PMS or other reservation or point of sale system a plus
• Basic office tasks including copy, fax, and printing
• Excellent communication skills including ability to read, write and speak English fluently, bilingual candidates are strongly encouraged to apply
• Positive attitude and ability to deal with difficult guests
• Position requires the ability to sit/stand for long periods of time and occasionally lift or move up to 20 pounds
• Works well independently
• Reliable transportation required

Benefits:

• $1500 Hiring Bonus Schedule: $350 after one month of employment, $350 after six months, $800 after one year.
• Paid time off
• Employee room discounts
• Free Parking
• 40 Vacation hours for full time employees
• Health and Wellness stipend after 9 months of employment

Schedule:

• Monday-Sunday varied shifts (6am-2pm) Other shifts as needed 2pm-10pm
• 8 hour shift
• 2-5 days/week

Other:

· Must provide two professional references

· Must pass criminal background check

Job Types: Full-time, Part-time

Pay: $20.00 - $21.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Employee discount
• Free parking
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Seattle, WA 98108: Relocate before starting work (Required)

Work Location: In person