Hotel Front Desk Agent

Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience throughout their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and maintain cash handling procedures
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Requirements:
- Previous customer service experience, preferably in a hotel or hospitality setting
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus
- Strong problem-solving skills and the ability to handle difficult situations with professionalism
- Knowledge of hotel operations and guest services
- Familiarity with phone systems and office equipment
- Bilingual candidates are highly desired
- Ability to work flexible hours, including nights, weekends, and holidays

If you are passionate about providing exceptional guest experiences and thrive in a dynamic environment, we invite you to apply for the position of Front Desk Agent. Join our team and be part of creating memorable stays for our valued guests.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Food provided
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Rotating weekends

Work setting:

• In-person
• Resort

Ability to Relocate:

• Hyannis, MA 02601: Relocate before starting work (Required)

Work Location: In person