Evening Front Desk Agent

Position starting June of 2024

The Front Desk Agent (seasonal, evening position) is focused on providing efficient service and creating memorable experiences by making connections with all of our Guests. Additional responsibilities include but are not limited to:

• Welcoming Guests and accurately verifying all information during the check-in
• Maintain complete knowledge of: all hotel features, services and hours of operation; all room types, numbers, layout, décor, and location; all room rates, and promotions; daily house count and expected arrivals/departures; room availability for any given day
• Ensure that workstation remains neat and organized
• Answer department telephone within three rings, using appropriate telephone etiquette.
• Promote positive Guest relations to all individuals approaching the Front Desk and handle Guest complaints in a timely and efficient manner.
• Accommodate all requests for information in a professional manner.
• Complete daily shift checklists.
• Process all Guest check-ins and checkouts
• Exhibit a friendly, helpful and courteous manner when dealing with Guests or fellow employees
• Ability to correctly take and enter a room reservation and correctly complete all steps related to the reservation

This is an evening shift position - 3 nights (Sun, Mon, & Thurs) a week from approximately 4:30 pm to midnight.

Job Type: Part-time

Pay: $20.00 per hour

Schedule:

• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person