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SalaryAbout us
Albany Marriott Hotel is a medium business in HOSPITALITY in Albany, NY. We are professional, customer-centric and fun.
Our work environment includes:
- Food provided
- Growth opportunities
- On-the-job training
- Company perks
- Flexible working hours
- Safe work environment
We are looking for a Front Desk Agent to join our team and provide exceptional customer service to our guests. The successful candidate will be responsible for greeting guests, answering phones, making reservations, and providing information about the hotel and local attractions. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Greet and welcome guests upon arrival.
- Answer phone calls and respond to inquiries.
- Provide information about the hotel services, amenities, and local attractions.
- Manage reservations and check-ins/check-outs.
- Handle guest complaints in a professional manner.
- Maintain a neat and organized Front Desk area.
- Ensure accuracy of billing statements and payments.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
- Hotel: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
