Company

Indus Group IncSee more

addressAddressVictor, NY
type Form of workPart-Time
CategoryReal Estate

Job description

Job Description

Description:

Indus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.

Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.


Reports To: Guest Service Manager or Assistant General Manager

Summary

Responsible for performing a variety of guest service activities while providing the highest level of service possible.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Greet, register, and assign rooms to guests.
  • Answer telephone.
  • Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
  • Make and confirm reservations.
  • Monitor room availability.
  • Block rooms.
  • Program wake-up calls.
  • Handle guest mail and messages.
  • Perform check-out services.
  • Open and close shifts making cash drops as necessary.
  • Maintain market stock and coffee area as needed.
  • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
  • Provide guests with directions and information regarding the local area.
  • Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
  • Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
  • Schedule shuttle runs for guests (hotels with shuttle only).
  • Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).
  • Perform laundry duties as needed
  • Maintain continental breakfast, including closing and cleaning of area.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Be at work consistently and on time; Arrive at meetings on time.
  • Able to read and interpret written information.
  • Able to work alone or with others.
  • Able to deal with frequent change, delays, or unexpected events.
  • Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan.
  • Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail.
  • Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
  • Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
  • Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics.
  • Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process.
  • Contribute to building a positive team spirit; ask for and offer help when needed.
  • Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values.
  • Active problem solver by listening to guests and providing service that exceeds expectations.
  • Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure.
  • Speak clearly and persuasively in positive or negative situations; get clarification; Respond well to questions; Participate in meetings.
  • Apply feedback to improve performance; Monitor own work to ensure quality. Strive to continuously build knowledge and skills.
Requirements:

Education and/or Experience

One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.


Computer Skills

To perform this job successfully, an individual should have basic computer knowledge, i.e. Internet Navigation; Microsoft Excel software and Microsoft Word software.


Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization. Ability to communicate with others in a clear and professional manner.


Certificates, Licenses, Registrations

Maintain a valid New York State Drivers License with no major violations (select service properties only).


Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.


Reasoning Ability

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Supervisory Responsibilities

  • This job has no supervisory responsibilities.

Physical Demands

  • The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:
  • Move, transport, put, install, remove, replace, position, place, transfer
  • Ascend, descend, work at heights, traverse
  • Move about or to, position self
  • Detect, operate, adjust, attach, position, set up, handle, tend to, activate, apply, use, modify, input, write, compile, retrieve, make, create, collect, inspect, prepare, service
  • Communicate, converse, discern, convey, discuss
  • Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess
  • The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles; chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.


Acknowledgement

This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).

Refer code: 8989554. Indus Group Inc - The previous day - 2024-04-12 10:22

Indus Group Inc

Victor, NY
Popular Agent Front Desk jobs in top cities
Jobs feed

Police Officer

Town Of Palm Beach

Palm Beach, FL

Fire Protection Specialist II

City Of Compton, Ca

Compton, CA

Fire Sprinkler Technician

Fps Technologies

Oklahoma City, OK

Registered Nurse - Kirkland, WA, United States - Interim Healthcare of Bellevue WA

Interim Healthcare Of Bellevue Wa

Kirkland, WA

Recruiting Area Manager

Cedar Fair Entertainment Company

New Braunfels, TX

Restaurant Manager - Immediate Opening

Chili's

Albuquerque, NM

$55000 - $66000 per year

Area Manager, Safety

Cedar Fair Entertainment Company

Sandusky, OH

Share jobs with friends

Related jobs

Hotel Front Desk Agent Part Time 3P-11P Evenings

Lobby Host - Front Desk Agent (Contracted to June 30, 2024)

Arlo Soho

New York, NY

2 weeks ago - seen

Front Desk Agent (Health & Wellness)

Next Health

$18 an hour

New York, NY

2 weeks ago - seen

Front Desk Agent/Receptionist

N K Shah Medical Pc

$17 - $20 an hour

Hollis, NY

2 weeks ago - seen

Front Desk Agent All Shifts

Days Inn & Suites

$15 - $17 an hour

Niagara Falls, NY

2 weeks ago - seen

Front Desk Agent

Courtyard By Marriott - Niagara Falls

$15 - $16 an hour

Niagara Falls, NY

2 weeks ago - seen

Front Desk Agent

Canopy By Hilton Ithaca

$17 - $20 an hour

Ithaca, NY

2 weeks ago - seen

Front Desk Agent

Fairfield Inn Rochester Airport

$15 - $17 an hour

Rochester, NY

2 weeks ago - seen

Weekend Hotel Front Desk Agent - Part Time

Hampton Inn Saratoga Springs

$17 an hour

Saratoga Springs, NY

2 weeks ago - seen

Front Desk Agent/Receptionist

Douglas A. Watson, Dds

$20 - $25 an hour

Endicott, NY

2 weeks ago - seen

Front Desk Agent

Quality Inn And Suites

$15 - $17 an hour

Vestal, NY

2 weeks ago - seen

Night Auditor/Front Desk Agent

La Tourelle Hotel & Spa

$18 - $20 an hour

Ithaca, NY

2 weeks ago - seen

Front Desk Agent

Hotel Nyack

$16 an hour

Nyack, NY

2 weeks ago - seen

Front Desk Agent

La Quinta Inns & Suites

$15 - $16 an hour

Niagara Falls, NY

2 weeks ago - seen

Front Desk Agent

Delta Marriott Utica

$15.00 - $15.75 an hour

Utica, NY

2 weeks ago - seen

Front Desk Agent

Holiday Inn, Saratoga Springs

From $17.50 an hour

Saratoga Springs, NY

2 weeks ago - seen

2nd Shift-Front Desk Agent

Clarion Inn Elmira

From $15.50 an hour

Elmira, NY

2 weeks ago - seen

Hotel Front Desk Agent

Holiday Inn Express & Suites

Coxsackie, NY

2 weeks ago - seen

Front Desk / Reception Agent

The Cloud One Hotel New York-Downtown

$51,500 a year

New York, NY

3 weeks ago - seen