Customer Service; Front Desk Agent / Spa Desk & Boutique

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional Customer Service and ensuring a positive experience during their stay. This is a vital role in our organization, as you will be responsible for creating a welcoming and efficient environment for all guests.

Duties:
- Greet and check-in guests in a friendly and efficient manner
- Assist guests with inquiries, requests, and reservations
- Operate the POS system to process payments and sell hotel amenities
- Handle cash transactions and maintain accurate cash handling procedures
- Provide information about hotel services, facilities, and local attractions
- Answer phone calls and respond to guest inquiries with professionalism and courtesy
- Maintain cleanliness and organization at the Front Desk area
- Stock supplies and maintain inventory of guest amenities
- Assist with resolving guest complaints or issues in a timely manner
- Ensure compliance with hotel policies and procedures

Qualifications:
- Previous experience in Customer Service or hospitality preferred
- Strong communication skills, both verbal and written
- Basic math skills for cash handling and transactions
- Ability to multitask and prioritize tasks effectively
- Bilingual language skills (if applicable) are a plus
- Familiarity with operating a cash register is preferred
- Excellent phone etiquette and interpersonal skills

We offer competitive pay rates and opportunities for career advancement within our organization. If you are a motivated individual with a passion for providing exceptional Customer Service, we would love to hear from you.

Please note that all positions within our organization are paid positions. Internship positions are not available.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 34 – 40 per week

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Customer Service in Hospitality: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Leavenworth, WA 98826 (Required)

Ability to Relocate:

• Leavenworth, WA 98826: Relocate before starting work (Required)

Work Location: In person