Front Desk Agent

Front Desk Agent

Duties:

- Knowledge of SynXis Property Management Software a must to successfully check in-check out guests and work at the Front Desk

-Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Provide information about hotel facilities, services, and local attractions
- Answer incoming phone calls and direct them to the appropriate department or individual
- Handle guest complaints or concerns with patience and professionalism
- Process guest check-ins and check-outs accurately and efficiently
- Maintain accurate records of guest accounts and transactions
- Assist with reservations and room bookings as needed
- Collaborate with housekeeping staff to ensure rooms are clean and ready for guest arrival

Skills:

- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to handle multiple tasks simultaneously with attention to detail
- Proficient in using phone systems and computer software for reservations and guest management
- Problem-solving skills to address guest issues effectively
- Ability to work well in a team environment

If you are a friendly, customer-focused individual with excellent communication skills, we invite you to join our team as a Front Desk Agent. In this role, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a smooth check-in/check-out process.

We offer competitive pay, opportunities for career growth, and a positive work environment. If you are ready to contribute to our guests' satisfaction and be part of a dynamic team, apply now!

Job Types: Full-time, Part-time

Pay: $17.00 - $18.35 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Referral program

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift

Work setting:

• In-person
• Resort

Experience:

• Hotel experience: 1 year (Required)

Ability to Relocate:

• Spokane, WA 99201: Relocate before starting work (Required)

Job-related location requirement:

• Candidates must be within a 25-mile radius.

Work Location: In person