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Salary### Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
### Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain accurate guest records and reservation information
- Assist with room reservations, changes, and cancellations
- Process payments and maintain cash handling procedures
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain cleanliness and organization at the Front Desk area
### Experience:
- Previous experience in guest services or Front Desk operations preferred
- Excellent phone etiquette and communication skills
- Multilingual abilities are a plus
- Strong hospitality mindset with a focus on guest relations
- Knowledge of hotel operations and hospitality management principles
- Exceptional customer service skills with the ability to handle difficult situations calmly and professionally
- Proficient in computer systems, including reservation software and Microsoft Office Suite
If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, please apply with your updated resume. We offer competitive compensation, employee benefits, and opportunities for career growth within our organization.
Job Types: Full-time, Part-time
Pay: $20.00 - $22.60 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work setting:
- In-person
Ability to Relocate:
- Bothell, WA 98011: Relocate before starting work (Required)
Work Location: In person
