Hospitality Front Desk Associate

Position Overview:

As a Front Desk Associate, you will be the first point of contact for our guests and residents. You will play a pivotal role in ensuring a positive guest experience and providing excellent customer service. This position requires a friendly and professional demeanor, strong communication skills, and the ability to multitask effectively.

Responsibilities:

Greet guests and residents in a courteous and professional manner

Handle check-ins and check-outs efficiently, ensuring accuracy in reservations and payments

Answer phone calls, emails, and in-person inquiries promptly and professionally

Provide information about services, amenities, and local attractions

Assist guests with luggage and transportation arrangements

Maintain a clean and organized Front Desk area

Process payments and maintain accurate records

Collaborate with other staff members to ensure guest satisfaction

Address and resolve guest concerns and complaints in a timely and effective manner

Adhere to company policies and procedures at all times

Qualifications:

Previous experience in hospitality or customer service preferred

Excellent communication and interpersonal skills

Proficiency in using computer systems and reservation software

Strong organizational and multitasking abilities

Ability to work in a fast-paced environment and remain calm under pressure

Flexibility to work varying shifts, including evenings, weekends, and holidays

Education:

A high school diploma or equivalent is required. Additional education or certifications in hospitality or related fields are a plus.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person