Front Desk Associates

Job Title:Front Desk Associates

Position Type: Full Time and Part Time

About WorldSprings:

Opening soon in Grandscape in The Colony, we are ready to build our Front Desk Team!

WorldSprings is the outdoor, social-wellness experience that helps every guest feel better through globally-inspired soaking waters. There are family friendly pools, adult-only pools, and cabanas as well as saunas, cold plunge pools, a sanctuary and a full-service spa. Our guests can also enjoy delicious and nutritious food and a variety of alcoholic and non-alcoholic beverages delivered directly to them with the latest technology.

If you are passionate about wellness, state of the art customer experiences and being part of something special, join us!

Position Overview:

Front Desk Associates are responsible for ensuring WorldSprings guests are efficiently checked in for their reservation. They provide our guests with the education required to enjoy our property in the most effective and tailored way. Professionalism, positivity, and excellent guest service are a crucial part of this position.

Key Responsibilities:

• Eagerly greet customers with a welcoming, friendly demeanor.
• Assist customers with their purchases, respond to inquiries and resolve issues or concerns.
• Provide guidance on store policies, safety standards and facility knowledge.
• Receive and process payment from guests for products, services, and reservations.
• Accurately process credit card and electronic payments ensuring PCI compliance.
• Issue receipts or invoices for completed transactions.
• Hand out proper RFID credentials to guests.
• Ensure products are properly entered and scanned into the POS and that prices are accurate.
• Offer knowledge on products and promote the upselling of retail and spa offerings to maximize sales and customer engagement.
• Offer knowledge on property wide offerings including our mineral formulas, food and beverage offerings, spa and wellness offerings, etc.
• Enforce and adhere to all departmental, property, and safety policies and procedures.
• Identification checks to ensure compliance with age-related regulations.
• Reporting shoplifters, counterfeit bills, or any other suspicious activities that may be detrimental to the property.

Requirements and Qualifications:

• Ability to work weeknights, weekends, and holidays.
• Integrity and trustworthiness.
• Excellent communication.
• Attention to detail.
• Must have reliable transportation.
• High school diploma or equivalent preferred.
• Previous cashier or customer service experience is preferred.

Benefits:

• Health insurance
• Holiday pay
• Professional development assistance
• Company discounts
• Supportive staff

Equal Opportunity Employer