Hospitalist Coordinator

About Sound Physicians:

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Team:

Sound Physicians is a physician-founded and led organization providing services across the acute episode of care – through emergency medicine, critical care, hospital medicine, anesthesia, value based care, telemedicine and physician advisory services. Our clinicians and business colleagues are committed to improving outcomes for patients and hospitals through a proven performance management model. We strive to be the practice of choice for providers and the partner of choice for hospitals across the country.

About the Role:

The Hospitalist Coordinator is responsible for daily oversight of administrative responsibility for the hospitalist program. The Hospitalist Coordinator will have a visible presence and involvement with the entire site team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position will report to either the Program Manager or Regional Manager or Regional Vice President of Operations.

The Hospitalist Coordinator will work closely with the Program Medical Director and Clinical Performance Nurse (CPN) to ensure optimal performance and efficiency of the program, and is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial and clinical performance.

In this role, you will be responsible for:

Performance Management

• Facilitates and tracks key onboarding activities for new providers and team members
• Serve as a liaison between Sound and Hospital Medical Staff Office. Ensure credentialing and provider enrollment packets are complete and proactively follow up on missing documentation.
• Serve as a liaison between Hospital departments and the hospitalist team. Provide information and resources as needed.
• Understand the site’s requests around committee participation and assist Medical Director with ensuring hospitalist participation
• Communicate to hospitalist team key announcements and maintain important team documents.
• Serve as a Central Office liaison for Provider Enrollment, Billing, Payroll and Compliance teams.
• Coordinate date/time of Monthly Site Review and participate with updates and follow up on action items.
• Perform monthly review of outstanding hospital accounts receivable and escalate issues related to unpaid invoices to Program Manager or Regional Manager
• Provide support for all active service lines within the site
• Perform Sound Connect reconciliation workflows
• Ensure accuracy with Sound Connect PCP database and communication distribution lists
• Provide administrative support to Program Medical Director including special projects
• Coordinate monthly and quarterly meetings, both within hospitalist team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes
• Manage incoming phone calls, faxes, and mail
• Maintain a Master team list and hospital contacts
• Assist hospitalist team with death certificates, home health, DRG worksheets, and other forms completion
• Ensure client facing materials are polished and professional utilizing standardized Sound templates when available.
• Maintain awareness and tracking of reconciliation dates, PQI submission dates, contract renewal timelines, and annual escalator anniversary dates. Prompt review of information 9 months prior to contract anniversary date. Gathers needed information for contracting support.
• Develop effective relationships with hospital data owners and collaborate with Regional Operations Manager to ensure timely collection of data
• Identify and problem solve day-to-day site operations issues including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of Sound central services departments
• Provide support for organizational Value Based Care activities to include coordination with the hospital business office to verify patient payer designation and PCP Appointment Scheduling

Staffing Management

• Ensures coordination and facilitation of Physicians and Advanced Practice Providers onboarding/ orientation requirements, training, and utilization of Sound Connect for Hospital Medicine
• Coordinate onsite physician interviews with hospital leadership and follows up on hiring recommendations

Team Coordination

• Create and coordinate the service line(s) team schedule with site Program Medical Director and Staffing Coordinator with proactive 3-6 month planning, labor/staffing mix awareness and escalation of critical staffing gaps
• Drive internal staffing call with Program Medical Director and Staffing coordinator, timely and appropriately follows up on scheduling issues and/or barriers
• Assist Program Medical Director and regional leadership team in staffing optimization management processes with emphasis on meeting staffing design targets
• Ensure physicians’ shifts for payroll with 100% accuracy including proper documentation of shifts worked and documentation of rates as appropriate

A successful candidate will have a demonstrated track record of a combination of these competencies, personal attributes, knowledge, and experience:

Competencies:

• Communication: The ability to speak, write, and listen clearly and consistently
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships among hospital partners, dyad/triad partners, and Sound team members at all levels (C-Suite, Sound, and Team) Strong executive presence (managing the tone, reading/managing the room). Represents in a professional manner as the face of Sound in a "One Sound" approach.
• Team Work: The ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Critical Thinking: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Negotiating: Reach consensus while maintaining positive, sustainable relationships
• Business Development: The ability to anticipate the needs of our internal and external partners and be responsive

Personal Attributes:

• Emotional Quotient: The ability to identify and manage one’s own emotions, as well as the emotions of others, using this information to guide one’s thinking and actions
• Learning Agility (Curiosity): Seeks out diverse experiences and apply lessons learned to new challenges
• Self-Starter/Takes Initiative: Independently assesses situations, addresses conflicts and leads action without hesitation
• Passion: Demonstrable enthusiasm for the healthcare industry and driving quality outcomes

Knowledge:

• Associates degree
• Proficiency with Microsoft Office Suite (i.e. Outlook, Excel, PowerPoint)
• Technology competency with electronic medical record systems, preferred

Experience:

• 1-2 years of administrative support experience
• 1-2 years in Hospital or other healthcare customer service experience preferred

Other Details:

• Indoor office environment within a hospital
• No travel required
• Sitting at desk for up to eight hours (w/breaks)
• Working on computer for up to eight hours (w/breaks)

Pay Range: $22-$25 per hour. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program(s) being supported.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.