Senior Hospitalist Coordinator

About Sound:

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Team:

Our clinicians and business colleagues are committed to improving outcomes for patients and hospitals through a proven performance management model. We strive to be the practice of choice for providers and the partner of choice for hospitals across the country.

About the Role:

The Senior Hospitalist Coordinator is responsible for daily oversight of administrative responsibility for the hospitalist program. The Senior Hospitalist Coordinator will have a visible presence and involvement with the entire site team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position will report to the Program Manager at the site level and the Regional Manager of Operations at the system level. The Senior Hospitalist Coordinator will work closely with the Program Medical Director, Clinical Performance Nurse (CPN), and local site coordinators to ensure optimal performance and efficiency of the programs and is responsible for contributing to improved workflow processes, communications, and standards, as well as standardizing processes and initiatives for Hospitalist Coordinators.

The Details:

In this role, you will be responsible for:

Patient Flow Coordination

• Directing and coordinating patient flow by distributing admission or consult patients to hospitalists
• Tracking and maintaining admissions log, daily census, and site-specific reports
• Coordinating communication to support internal and external customers including Emergency Department, Transfer Center, Consultants, and Primary Care Physicians in the delivery of patient care

Performance Management

• Facilitating and tracking key onboarding activities for new providers and team members
• Serving as a liaison between Sound and Hospital Medical Staff Office. Ensuring credentialing and provider enrollment packets are complete and proactively follow up on missing documentation
• Serving as a liaison between Hospital departments and the hospitalist team. Providing information and resources as needed
• Understanding the site’s requests around committee participation and assisting Medical Director with ensuring hospitalist participation
• Communicating to hospitalist team key announcements and maintain important team documents
• Serving as a Central Office liaison for Provider Enrollment, Billing, Payroll and Compliance teams
• Coordinating date/time of Monthly Performance Review and participating with updates and follow up on action items
• Performing Sound Connect reconciliation workflows
• Ensuring accuracy with Sound Connect PCP database and communication distribution lists
• Providing administrative support to Program Medical Director including special projects
• Providing administrative support to Regional Operations Manager including special projects, not limited to one site
• Coordinating monthly and quarterly meetings, both within hospitalist team and with hospital partner leadership through JOC meetings, including scheduling, agenda, room/material facilitation, and meeting minutes
• Managing incoming phone calls, faxes, and mail
• Maintaining a Master team list and hospital contacts
• Assisting hospitalist team and local hospital coordinators with death certificates, home health, DRG worksheets, and other forms completion
• Ensuring client facing materials are polished and professional utilizing standardized Sound templates when available
• Maintaining awareness and tracking of reconciliation dates, PQI submission dates, contract renewal timelines, and annual escalator anniversary dates. Promptly reviewing information 9 months prior to contract anniversary date. Gathering needed information for contracting support
• Developing effective relationships with hospital data owners and collaborating with Regional Operations Manager to ensure timely collection of data
• Identifying and problem solving day-to-day site operations issues including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of Sound central services departments
• Providing support for organizational Value Based Care activities to include coordinating with the hospital business office to verify patient payer designation and PCP Appointment Scheduling

Staffing Management

• Ensuring coordination and facilitation of Physicians and Advanced Practice Providers onboarding/ orientation requirements, training, and utilization of Sound Connect to be the point of contact for onboarding
• Coordinating onsite physician interviews with Sound leadership and following up on hiring recommendations

Team Coordination

• Creating and coordinating the service line(s) team schedule with site Program Medical Director and Staffing Coordinator with proactive 3–6-month planning, labor/staffing mix awareness and escalation of critical staffing gaps
• Driving internal staffing call with Program Medical Director, Program Manager, and Staffing coordinator, timely and appropriately following up on scheduling issues and/or barriers
• Assisting Program Medical Director and regional leadership team in staffing optimization management processes with emphasis on meeting staffing design targets
• Ensuring physicians’ shifts for payroll with 100% accuracy including proper documentation of shifts worked and documentation of rates as appropriate

What we are looking for:

A successful candidate will have a demonstrated track record of a combination of these competencies, personal attributes, knowledge, and experience:

Values:

• Communication: The ability to speak, write, and listen clearly and consistently
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships among hospital partners, dyad/triad partners, and Sound team members at all levels (C-Suite, Sound, and Team) Strong executive presence (managing the tone, reading/managing the room). Represents in a professional manner as the face of Sound in a "One Sound" approach.
• Teamwork: The ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Critical Thinking: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Negotiating: Reach consensus while maintaining positive, sustainable relationships
• Business Development: The ability to anticipate the needs of our internal and external partners and be responsive
• Emotional Quotient: The ability to identify and manage one’s own emotions, as well as the emotions of others, using this information to guide ones thinking and actions
• Learning Agility (Curiosity): Seeks out diverse experiences and apply lessons learned to new challenges
• Self-Starter/Takes Initiative: Independently assesses situations, addresses conflicts and leads action without hesitation
• Passion: Demonstrable enthusiasm for the healthcare industry and driving quality outcomes

Knowledge:

• Bachelor’s degree
• Proficiency with Microsoft Office Suite (i.e., Outlook, Excel, PowerPoint)

Experience:

• 2-3 years of healthcare administrative support experience
• 2-3 years working in a hospital setting

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.