Hospital Call Center Representative Payroll And Timekeeping

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, resolving issues, and answering questions
- Maintain customer records by updating account information
- Handle customer complaints or concerns with empathy and patience
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs and recommend appropriate solutions
- Perform data entry tasks accurately and efficiently
- Collaborate with team members to achieve department goals

Qualifications:
- Previous experience in customer service or Call Center environment preferred
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to think quickly on your feet
- Proficient in using computer systems and navigating multiple software applications
- Knowledge of medical terminology is a plus
- Bilingual in Spanish and English is Required
- Familiarity with medical office procedures is a bonus

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

If you are looking for an opportunity to make a difference in people's lives while working in a fast-paced and supportive environment, we encourage you to apply for the position of Call Center Representative. We offer competitive compensation and benefits packages, as well as opportunities for career growth within our organization.

To apply, please submit your resume and cover letter highlighting your relevant experience and qualifications. We look forward to reviewing your application!

Voca: The Spirit of Work

The next step after you apply to this position on Indeed would be a brief phone screen with me, and if you’re interested in discussing further please let me know when you might be available for a ~15 minute phone conversation.

Please send resume and Covid Card to ataylor@myvoca

Thank you in advance for your help. Have a great day.

Thank you!

Job Types: Full-time, Contract

Pay: $32.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• No nights

Education:

• High school or equivalent (Required)

Experience:

• Payroll and Timekeeping: 1 year (Required)

License/Certification:

• COVID Card (Required)

Ability to Relocate:

• New York, NY 10004: Relocate before starting work (Required)

Work Location: In person