Address
Form of workON SITE Call Center Representative for a high volume healthcare system
Babylon, NY
Mon - Fri 9AM- 5PM
Responsibilities:
· Set appointments via inbound/outbound calls from our call
Center. Heavy Call Volume – 400 – 600 calls per day
· Update patient demographics and pre-register in EPIC,
training will be provided
· Capture, enter and report data accurately to management
· Ensure services are provided in a timely manner
· Ensure key performance indicators are met
· Report discrepancies and identify areas of improvement to
supervisors
· Work on special projects and assignments as needed
Required Qualifications:
· Excellent computer and typing skills required
· High School degree or equivalent required
· Must demonstrate good oral, listening and written
communication skills
· Ability to multi –task i.e. Manage telephone and computer
simultaneously
· Ability to work independently or with little supervision
· Ability to provide high level of customer service and
satisfaction
· 1 + year of healthcare customer service
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
