Home Appliance Technical Advisor (Dallas/Ft. Worth)

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as aHome Appliance Technical Advisor located in Dallas/Ft. Worth, TX.
What we can offer you:
Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach
POSITION SUMMARY:
The Home Appliance Technical Advisor provides in-depth technical training to LG servicers as directed by LGEAI Management. Primary duties are to train Direct Mobile Service Technicians (DMSTs) in Home Appliance repair including technicians from other service networks.
This position requires that you are currently living in the Dallas/Ft. Worth area - local candidates only please.
KEY RESPONSIBILITIES:

• Provide technical training to DMS, ASC's and established technicians.
• Demonstrate proper technical troubleshooting, including proper use of all related test equipment and field repair techniques, along with detailed description and adherence to safety procedures.
• Tailor training materials, literature, visual aids, and other physical training aids to be used during these sessions.
• Develop and maintain technical proficiency in the complete product line through extensive group and hands-on technical training research and reverse engineering of product before initiating training.
• Work closely with factory research and development team, engineers, and local specialists to develop new training methods, materials, and dispersible content as new products warrant.
• Attend industry conventions to provide field support and training, as well as to research competitor programs and techniques for further LGEAI program improvement.
• Maintain knowledge of applicable LG Service Policy and Procedure.
• Report any safety related developments.
• Perform product field-testing and provide quality test feedback to provide information for product improvement.
• Provide weekly and monthly reports as required.
• Other duties as assigned by LGEAI headquarters management.
• Manage the training center operated by LGEAI headquarters management.

EDUCATION/EXPERIENCE:

• Minimum of Associate's Degree, (Bachelor's Degree preferred) in Technical or Technical related.
• Must have the ability to proactively monitor and manage funds and finances accurately.
• High level of PC knowledge such as MS Office & possess excellent communication skills both written and oral.
• Minimum of 5 years working experience in consumer electronics and/or appliance fields.
• Technical knowledge on sealed system repair.
• Technical bench repair experience and / or technical training experience is a plus.
• Willingness to travel up to 50% of working hours for business trips and training.
• May require some international travel to LG factories or other facilities.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
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