Address
Form of workLocation: Tulsa, OK Area
Description:
- Provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service.
- Field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed.
- Use strong problem-solving skills to resolve issues in a fast-paced environment while maintaining a positive attitude.
Essential Duties and Responsibilities:
- Respond to user requests for support and resolve problems
- Monitor and respond quickly and effectively to requests received through the helpdesk
- Install, test and configure new workstations, peripheral equipment and software
- Monitor system performance and functionality
- Provide support to our driving associates in person and over the phone
- Document process and solutions
- Participate in Refinery projects as assigned.
Qualifications
REQUIRED:
- Any combination of education, training, and experience providing the following knowledge, skills, and abilities
- Knowledge and/or experience with administrative functions and or the IT/Refining industry would be helpful.
- Motivated and team oriented professional.
- Strong organizational, computer, and customer service skills required.
- Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task.
- Must be outgoing, confident, and self- motivated.
- Must possess ability to effectively learn and acquire new knowledge and skills.
- Willingness to work overnights or weekends if needed.
- Accurate typing at least 45 WPM.
Experience, Education, and Training
- A Bachelor's Degree from an accredited University in Information Technology or related field is preferred; minimum one year of relevant technical experience is required.
