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SalaryWho we Are:
Catalis is North America’s leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens.
Summary: This position is responsible for troubleshooting, repairing, configuring hardware and software systems, providing technical support to the company's user base, assisting with the implementation, maintaining of IT projects, creating and maintaining documentation relevant to job duties. The Helpdesk Technician also ensures the operation of computer hardware, networks, and peripherals while adhering to the company's culture, best practices, and security protocols. The Helpdesk Technician should have at least a basic knowledge of computer networking. This position will be located in our Alpharetta, Georgia corporate office.
What you Will Do:
- Respond to user requests submitted to the Help Desk and troubleshoot problems via phone, email, remote access, or in-person, ensure a timely resolution or escalation.
- Procure, Configure, and provide workstation, printer and peripheral support to user base.
- Assist in keeping asset management accurate as well as user assigned software licenses.
- Conduct routine maintenance, updates, and patch management on systems to maintain compliance and security policies.
- Responsible for creating and maintaining user accounts, permissions, and access for internal systems and SaaS products used by Catalis.
- Works on helpdesk related projects assigned by direct supervisor.
- Prioritize current workload and manage time efficiently to ensure resolution of incidents.
What you Will Need to Succeed:
- A minimum of 2 years experience in a helpdesk role required.
- Experience using Helpdesk Ticking Systems (Atlassian suite preferred).
- Experience with Microsoft 365 Suite Admin center.
- Experience with Microsoft Active Directory.
- Proficiency in Office 365 suite software.
- Proficiency imaging laptop computers and desktops.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in diagnosing and resolving technical issues.
- Strong technical knowledge of hardware and operating systems such as Windows/Macs.
- Strong verbal and written communication skills.
EEO Statement
We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
