Helpdesk Technician

Volt is immediately hiring for a Helpdesk Technician
As a Helpdesk Technician you will:
Be joining the IT team in a Microsoft-centric infrastructure. The position will involve assisting users and external contractors with setup and troubleshooting of desktop applications and technologies, including desktop computers, laptops, monitors, phones, printers and like office equipment.
Candidate must be experienced and able to work in a fast-moving environment, including triaging and prioritizing issues and incidents, while maintaining strong and professional customer service.
Additional work designated will be primarily determined based on level of experience, areas of interest, and strengths in background and work history.
Responsibilities
· Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
· Active Directory Account maintenance
· Managing access to internal and external collaboration spaces
· PC Lifecycle Management
· Conference Room Support
· Inventory Receiving, & Tracking
· Fulfill software requests
· Printer management
· Business travel support
· Demonstrate and assist with remote access to resources
· Support users at remote sites and Everett Lab
· Assisting with onboarded as assigned
This is a full time contingent opportunity.
Key Qualities
· Communicate openly and display respect and a desire to foster teamwork.
· Able to quickly learn and implement new concepts
· Calm in stressful situations and able to think through those situations to find the best outcome
· Customer service ability and interpersonal skills
· Organizational skills
· Proactive on finding areas within our process that can be improved and making these suggestions to the team

• Highly adaptable with problem solving

Areas for development include
· Supporting customers and clients both in person and remotely
· Rapid deployment imaging technologies MDT and SCCM
· Windows 10 in a domain-managed environment
· A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
· A general understanding of modern Information Security principles and practices
· Experience with a commercial ticketing system JIRA
· An understanding of desktop and laptop hardware
Pay Rate: $25.00 - $35.000 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW