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Form of workJob Description
Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.
At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.
We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at www.proliancesurgeons.com/careers
Be Part of Who We Are!
Key Duties and Responsibilities:
- Provide on-site technical support for hardware and software to all Proliance locations.
- Provide end user desktop and networking support with other technicians via phone, email, and in person to a user base of approximately 2,600 medical industry employees.
- Deploys and maintains desktops, laptops, PDA’s, printers, peripherals, and software located at approximately 50 Washington office locations.
- Respond to calls, and email requests, for technical, desktop, and server support by working troubles tickets as directed.
- Setup and maintain printer queues for each site; evaluate the overall printing process
- Inventory control – includes maintaining PC/printer/hardware stock and updating database accordingly.
- Proactively be involved in desktop support issues, by identifying, researching and applying solutions to a wide variety of technical issues.
- Work with 3rd Party vendors and internal customers, often interfacing with management personnel, to accomplish requested technical tasks.
- Troubleshoot problems with Server hardware as needed
- Project work as assigned
- Perform other tasks as assigned
Education/Experience:
- Associate's degree in information technology or similar discipline and a minimum 1 year of experience working in a helpdesk environment or 3 years of equivalent experience
- Proficient in supporting Microsoft Windows 10 and Office 365 applications
- Valid WA driver’s license
- CompTIA, Microsoft, Cisco, or ITIL certifications desired, but not required
- Knowledgeable with LAN/WAN/WLAN technologies
- Experienced with Microsoft client and server operating systems
- Healthcare experience preferred
Skills, Knowledge, and Abilities
- Strong written and verbal communication skills
- Excellent customer service skills and a positive attitude
- Ability to multi-task and perform effectively under pressure
Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.
This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person. Other functions may be assigned and leadership retains the right to add or change the duties at any time.
