Helpdesk Specialist Tier Iii - 1315522

Would you like to work in a collaborative environment with an incredible team of technologists?

We are looking for a team member that is hands-on innovative solutions.

Helpdesk Specialist will provide day-to-day tier 3 support to the Company.This position will require a candidate that will be the technical expert on all areas of end user system support. The candidate will be professional in dress and demeanor.

• Provide senior level workstation/laptop support
• Manage, deploy, and support desktop security patches
• Provide on site DeskSide Support to Upper Level Managers
• Systematically resolve issues related to workstations and laptops
• Manage and resolve workstation/laptop security issues i.e. virus, spam etc
• Provide Professional Customer Service
• Document issues/problems
• Work closely with System engineers to resolve issues
• Be available as on-call support as needed

Basic Qualifications:

• 7 years of experience with workstation and laptop support, Office 2010, 2013, 2016 and Office 365
• 7 years of experience supporting Workstations/Laptops
• 7 years of experience managing/deploying workstation/laptop refresh
• 7 years of experience with patch management
• Bachelors Degree preferred.Will consider years of experience and/or certifications in lieu of Degree

Preferred Qualifications:

• 10 years of epxerinece with workstation and laptop support, Office 2010, 2013, 2016 and Office 365
• 10 years of experience supporting Workstations/Laptops
• 10 years of experience managing/deploying workstation/laptop refresh
• 10 years of experience with patch management
• Windows 7 and 10,Office 2010, 2013 and 2016
• HP, IBM Workstations and Laptops
• Knowledge of Symantec End Point,Patch management, etc.
• Financial applications i.e. Reuters, Eze Castle, etc.
• System build, deployment and maintenance
• Outlook support and troubleshooting,SharePoint client end support
• Strong familiarity with desktop security products
• Ability to interface with all levels ofproduction and management Team
• Strong diagnostic and troubleshooting skills to restore immediate use of systems.
• Lync, Skype support,CRM client end support
• Experienced with Microsoft Intune andJamf
• Relevant Microsoft Windows certifications are desired but not required

Perks of working with our Client:

• Inclusive culture, providing a great work/life balance
• Cigna Health benefits, Medical, dental & vision coverage for employee
• PTO
• 401K Match
• Educational benefits for trainings, conferences, certifications, etc.