Help Desk Technician Ii

Help Desk Technician II

Monday - Friday 8a-5p

On Site location: St. Charles, MO

What can Propper offer you?

We are offering a full time, on-site position with a reasonably flexible schedule, located at our headquarters office in St. Charles, MO. Propper will pay competitive salaries based on skills and experience. In addition to competitive wages and bonus potential, Propper also offers a fully comprehensive benefits package to include Health and Wellness (medical, dental, vision, HSA, FSA, etc); Paid Time Off Program (that begins on your first day) and 8 paid Holidays; and Financial Security Benefits (401K, Life Insurance, Short/Long Term Disability (Employer paid and supplemental). Propper also recognizes the health needs of their employees and have a gym onsite for all employees to use free of charge. Propper also offers opportunities for career advancement. It takes many departments working together to be successful. This position is the face of the IT department and as equally dependent upon customer service skills as the required IT skills required.

Our focus is on our employees first. After all, without the employees, Propper would not exist. So we strive for a healthy work-life balance and professional personal growth. The positive team based, down to earth culture makes Propper a place you want to come in and do great things with.

WHO IS PROPPER:

We got our start in 1967 with a contract for the U.S. Navy, manufacturing the iconic "Dixie Cup" hat worn by U.S. sailors. Over the decades, we've supplied more than 120 million garments to the U.S. Department of Defense, law enforcement agencies, and the public safety community.

You may not have heard of us, but you've definitely seen our work.

Our heritage informs how we operate. We are a retail brand, but we still think like a contract manufacturer. Contracts aren't won by selling a particular lifestyle, telling unique stories, or appealing to emotion. They are won with features, quality, and demonstrable value. Contracts are won on the concrete.

This mentality drives every aspect of our production. Make it Work. Make it Last. Make it Real. Or don't make it at all.

Summary of essential job functions:

• Provide hardware and software support to local and remote users.
• Resolve 1st Level Support network issues.
• Analyze computer software and system configurations to identify user-reported IT issues and recommend corrective actions.
• Escalate complex IT issues to appropriate team members based on escalation procedures.
• Setup and configure users' desktops/Laptops.
• Troubleshoot and resolve users' issues related to networking connections, OS, MS-Office, etc.
• Order appropriate hardware and software based on recommended users' needs.
• Manage company Cell phones.
• Keep track of company hardware and software assets.
• Maintain accurate records of Help Desk activities to track user history and report recurring problems.
• Provide daily updates on helpdesk metrics based on defined IT measures and benchmarks.
• Master and manage current helpdesk support software application.
Other IT tasks as assigned

Minimum requirements:

• Must have a 4-year College Degree in IT or related fields.
• 2-3+ years related experience supporting computer users.
• Solid understanding of standard computer system concepts, MS Windows, desktop architecture

• Familiar with Active Directory and Microsoft Exchange
• Experience and proven skills with Microsoft Office Version 2016, Office 365 and Widows 10
• Display strong customer service skills
• Willingness to learn other IT skills including those related to Telecommunications, Data Center, etc.
• Ability to thrive in a fast-paced work atmosphere.
• Professional attitude and goal-oriented work ethic
• The ability to quickly learn the basics of new software and tools
• Excellent Verbal and Written communication skills.
Excellent customer service.

If you have the skills required to be successful in this unique opportunity, Apply today!