Help Desk Technician I Sacramento, California

SBM is searching for a Help Desk Technician I. Provides end user IT support to SBM employees, both locally and remotely. Responsibilities include answering support phone calls and tickets for multiple IT supported services and environments including desktop and mobile devices, servers, networks, and telephony, applications, access and general use questions. Responsible for working through and directing end users towards our helpdesk-ticketing queue. Responsible for escalating tickets that cannot be solved directly or directing to the correct process as required.   

  

Responsibilities:  

• Provide Tier I support for PC related problems.; using technical knowledge and remote support tools to assist, attempt resolution of problems related to system issues or application related issues, including OS, MS Office, or other SBM supported internal applications 
• Investigate, troubleshoot, and document problems 
• Provide end user training in applications or operating system fundamentals 
• Support end users with virus/malware related issues, help repair systems, train end users on safe, and secure IT behaviors 
• Configure hardware, devices, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements; participate in the PC Imaging process for desktops and laptops 
• Provide user account, passwords, and access as requested, using standard procedures 
• Maintain end user installation and configuration procedures, documentation, and training information 
• Perform routine system monitoring of systems, standard processes, and scheduled jobs 
• Assist in the repair, recover from hardware or software failures and system outages, by coordinating, and communicate with impacted constituencies 
• Log all Help Desk interactions 
• Maintain operational procedures 
• Prepare and distribute standard activity and customized reports 
• Work under the general supervision of the IT Director and Help Desk Manager, directly with the Network Engineer and Systems Administrator 

Qualifications:  

• May be required to have a valid driver's license
• Associates degree in Information Systems or a related field from a four-year college or university; or equivalent combination of education and experience 

  

Compensation: $24.00 per hour    

Shift: 1st     

    

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.                

  

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