Information Systems Specialist - Desk Technician I/II - Full-Time

Kern Medical has been a community cornerstone since its founding in 1867. Today, we are an acute care teaching center with 222 beds, offering the only advanced trauma care between Fresno and Los Angeles. Kern Medical offers a range of primary, specialty, and multi-specialty services including high-risk pregnancy care, inpatient psychiatric services integrated with county mental health programs, and a growing network of outpatient clinics providing personalized patient-centered wellness care. Kern Medical cares for 15,500 inpatients and 125,000 clinic patients a year.

Career Opportunities within Kern Medical include many benefits such as:

• New Hire Premium: +6% of base rate of pay, matched up to 6% if contributed to Deferred Compensation Plan.
• Shift Differential Pay: varies per classification.
• A Comprehensive Benefits Package: includes Holidays, Paid Time Off, Retirement, Medical, Dental, Vision and Life Insurance.

Position: Information Systems SpecialistI/II

Compensation

The estimated pay for this position is $27.9559 to $36.1405. The rates shown include a 6% premium pay (base= $-$ plus 6%). This reflects only a portion of the total compensation package for this position. Additional compensation may be available for this role through differentials, incentives, and bonuses. In addition, this position may be eligible for participation and company contributions into the Kern County Employees’ Retirement Plan.

Definition:

Under close supervision, to assist in the installation, maintenance and repair of data processing personal computers, hardware components, software applications, cabling and connectivity issues and systems integration; and to work with computer-based equipment and network equipment.

Distinguishing Characteristics:

Incumbents assist in providing technical support for desktop computer equipment including hardware, software and peripheral devices. It is distinguished from Information Systems Specialist II - Desktop Technician by the latter’s responsibility to maintain and repair more complex computer and system integration problems. Incumbents are expected to obtain experience and proficiency which would lead progressively toward the next level, Information Systems Specialist II - Desktop Technician

Essential Functions:

• Maintains, troubleshoots and performs repairs on all data processing equipment, including video display terminals for mainframe, midrange, personal computers, terminal control units, network systems, modems, multiplexors, printers and related equipment.
• Analyzes, researches and resolves technical problems in all networks (both for the mainframe networks, localized personal computer networks, and personal computer interfaces to the mainframe networks), cabling and connectivity issues and system integration problems.
• Installs new data processing telecommunication equipment and network related cables at all locations and makes modifications to equipment, as needed.
• Installs, troubleshoots and performs repairs on stand-alone personal computers (PC's) and their related equipment; upgrades and relocates computer equipment and terminal cables, as needed.
• Responds to requests for assistance related to desktop and computer problems; coordinates repairs with appropriate vendors, and documents service and repair activities.
• Participates in reviewing new products and improvements in existing equipment as it pertains to data processing, cable connectivity and system integration.
• Maintains and monitors network related software.
• Installs, maintains, and troubleshoots copper and or fiber optic cable within the department.
• Assists in maintaining and or implementing tracking systems pertaining to data processing needs.
• Assists with maintaining data processing network diagrams.
• Remains current in data processing technology, products and equipment
• May be required to monitor telecommunication equipment.
• Assists with training for both users and technical staff pertaining to data processing needs.
• May represent the department at information technology meetings.
• May be required to maintain, troubleshoot and perform repairs on telephones and related equipment.
• Performs other job-related duties as required.

Employment Standards:

Level I:

Completion of thirty (30) semester or forty-five (45) quarter units from an accredited college or university with course work in technical fields (Electronics and Computers)

OR

Completion of an accredited trade or vocational school training program in digital computer repair or electronics;

OR

One (1) year paid full time experience in electronics or the installation, repair, and maintenance of complex computer based systems and equipment.

Qualifying experience must have been within the last five (5) years.

Level II:

Completion of sixty (60) semester or ninety (90) quarter units from an accredited college or university with course work in technical fields (Electronics, Computers, Computer Science or Management Information Systems) AND one (1) year of experience in the installation, repair and maintenance of complex computer based systems and equipment;

OR

Completion of an accredited trade or vocational school training program in digital computer repair or electronics; AND two (2) years paid full time work experience in electronics, one (1) of which must have been in the installation, repair, and maintenance of complex computer based systems;

OR

Three (3) years paid full-time experience in electronics or the installation, repair, and maintenance of complex computer based systems and equipment;

OR

One (1) year experience as an Information Systems Specialist I -Desktop Technician OR Programmer II in the Kern County classification system.

Qualifying experience must have been within the last five (5) years.

Additional Requirements:

• Applicants must possess the physical capacity to perform all essential tasks.
• A valid Class “C” California Driver's License is required at the time of appointment.

Knowledge of: Computer architecture (PC, midrange and mainframe) and data processing technology, equipment and systems; methods and techniques utilized in troubleshooting computer hardware, software and system integration problems; operational characteristics of computer software and hardware equipment; and general knowledge of network operating systems.

Ability to: Respond to and identify user needs and determine appropriate resolutions; install, maintain and upgrade software applications; install, maintain, upgrade and repair hardware equipment; troubleshoot software, hardware and general network computer problems; use good judgment; communicate clearly and effectively, both verbal and written; follow written and oral instructions; work well and communicate with staff, other county departments, public and private agencies.

A background check will be conducted for this classification.