Help Desk Technician

Desired Candidate Qualities:

• Self-motivated and willing to learn
• Team-oriented individual with strong problem-solving abilities
   

Skills:

• Maintaining a professional relationship with all customers and clients and provide excellent customer service
• Demonstrating effective and consistent verbal and written communication
• Demonstrating effective use of customer Help Desk tracking and ticketing system(s)
• Demonstrate the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies
• Conducting basic installation and configuration of new workstations, peripheral equipment, and software
• Providing basic level technical support by responding to and resolving end-user problems (MS Office applications; MS Teams)
• Assisting users with access and setting up of MS Teams on NMCI workstations
• Serving as a Navy/Marine Corp Intranet (NMCI) Activity Customer Technical Representative (ACTR):
  • Collecting information of the NMCI ordering requirements; developing order quantities by site, building, and person; assist SCSTC customers in making proper selection of devices and capabilities
  • Preparing Move, Add Changes (MAC) requests and submit for action to move computers, reassign assets, activate ports, and reassign software
  • Updating NET profiles; create various NET services for NMCI task orders; acting as liaison with NMCI Help Desk on behalf of users with issues seeking resolution

• Assisting with the onboarding of new users:
  • Check-in/out new users; coordinating with SCSTC N6 government personnel to identify requirements; managing setup schedules; setting up user's IT equipment; mapping network printers; assisting users with login; providing basic user instructions; updating local inventory records; providing end user assistance and training as needed

• Documenting internal procedures; developing and maintaining local Standard Operating Procedures (SOPs)
• Tracking and processing old equipment for disposition per DoD guidelines
• Ability to lift up to 50 pounds

Requirements and Expectations:

• One (1) year of Systems Administration and/or IT Support/Help Desk experience and DoD 8570 IAT Level 2 Certification (Security+ CE) is required to start. This offer is also contingent upon the ability to obtain a valid Windows 10 OS certification or equivalent pre-approved Operating System (OS) certification within 6 months of start date.

• Security Clearance: An active DoD Secret clearance is required to start. Applicants selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.
   

Benefits:

Tech Wizards is an employee-oriented company offering:

• Exceptional salaries
• Company funded retirement plans
• Major medical, dental, and vision insurance for employees and their dependents
• Competitive vacation, holiday, and sick leave packages
• Life insurance and short/long term disability insurance
• Educational assistance programs
• Flexible work schedules