- Responsible for investigating and identifying software related problems
- Effectively communicates step-by-step solutions to end-users
- May need to communicate with software specialists or development team for solutions
- Records solutions into database for other Help Desk professionals and accurate record keeping
- Redirects issues to appropriate resource if necessary
- Must be knowledgeable of current technological issues and advancements
- Maintains monthly reports through PP, verbal delivery, Jira updates etc.
Required Skills and Experience
- Experience in customer service or assisting with customer facing problem solving
- Strong attention to detail
- Experience working on a team towards a common goal
- Strong problem solving skills
- Strong verbal and written skills
- Positive attitude and willingness to step in, where needed
Preferred Skills and Experience
- Experience working in an IT environment
- Experience with Jira and Confluence
- Experience working in SNOW as a ticketing system
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.