Help Desk Support

Technical Help Desk Specialist - Remote

Overview:

Are you a tech-savvy problem-solver looking for a flexible remote opportunity? Join our dynamic team as a Technical Help Desk Specialist and be the first point of contact for clients needing technical assistance. Whether you're an early bird or a night owl, we have shifts that fit your schedule, including evenings and weekends. Dive into a role that lets you make a difference from the comfort of your home, all while honing your technical support skills.

Rate: $10/hour

Shifts:

We're looking for dedicated individuals to cover various shifts, including evenings and weekends (Saturday and Sunday). Our scheduling is flexible, allowing you to balance work with your personal life effectively.

Key Responsibilities:

· Serve as the first line of support for clients, answering calls with a friendly and professional demeanor.

· Efficiently log tickets in our Help Desk system, ensuring accurate documentation of client issues.

· Perform initial triage on incoming queries to determine the appropriate course of action or escalation.

· Provide basic technical support and guidance to clients, aiming to resolve issues on the first call where possible.

· Maintain a high level of product and service knowledge to offer the best possible solutions to our clients.

· Work collaboratively with team members to share knowledge and contribute to a positive, supportive work environment.

Requirements:

· A knack for solving technical problems and a passion for technology.

· Excellent communication skills, with the ability to convey technical concepts to non-technical clients.

· Strong organizational skills and attention to detail.

· Previous experience in a Help Desk or customer service role is preferred but not required.

· A reliable internet connection and a quiet workspace for taking calls.

Why Join Us?

Flexibility: With shifts covering all days, including weekends and evenings, we work with you to find a schedule that fits your life.

Growth Opportunities: Develop your technical and customer service skills in a supportive environment that encourages learning and development.

Remote Work: Say goodbye to the daily commute and hello to a work-from-home setup that offers convenience and comfort.

If you're eager to support clients with their technical challenges and thrive in a flexible, remote work environment, we'd love to hear from you. Join us and become an essential part of our team, ensuring our clients receive the top-notch support they deserve.

Apply today and let's make technology work together! Send an email with your resume to april@davistm.com stating that you read the entire job information and are open to an hourly rate at $10/hr. Be sure to include the hours that you are available for work.

Job Types: Full-time, Part-time, Contract, Permanent, Temporary, Temp-to-hire

Pay: $10.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years

Schedule:

• Evening shift
• Every weekend
• Monday to Friday
• Night shift
• On call
• Weekends as needed
• Weekends only

Experience:

• Microsoft Office: 2 years (Required)
• Technical support: 2 years (Required)

Work Location: Remote