Help Desk Supervisor (Remote)

Job Title: Help Desk Supervisor

Reports To: IT Manager

Location: Remote to Eastern Region of U.S.

FLSA Status: Exempt/Salary

Position Status: Full-time

Work Schedule: Monday-Friday 9:00 AM - 6:00 PM; Schedule Varies and/or Subject to Change

Salary Range: $65k - $85k, commensurate with experience

Travel Time: 0-10%

Duties & Responsibilities

• Provide leadership to the Help Desk Support team as it pertains to all levels of contact within the organization
• Support the diagnosing and troubleshooting of technical problems, computer processing systems, installation of software and testing on computer equipment and programs.
• Maintains information technology strategies & protocols.
• Drafting general IT procedure manuals (i.e. tutorials, how-to-guides)
• Small percentage of travel may be required depending on project assignment.
• Regular worksite attendance in accordance with Company’s Attendance Policy is required for this position.
• Researches and implements technological strategic solutions.
• Accomplishes information technology staff results.
• Plans, monitors, and appraises job results.
• Other Duties As Assigned
  • Periodic special projects and duties may be assigned based on Company need and requirements
  • Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

Education / Experience

• High School Diploma with some college required
• Bachelor’s degree in Computer Information systems or similar field recommended.
• IT Certifications preferred, but not required (A+ Certification, Linux+ Certification, Microsoft Certified IT Professional, Cisco Certified Network Associate, etc.)
• Relevant years of work experience and certification may substitute for degree requirement

Qualifications Required

• Minimum 3-5 years of management experience in a leadership role (including planning, monitoring results, coaching, counselling, discipline, and training)
• Minimum 3-5 years of experience in a technical role (i.e. Help Desk, Technical Support)
• Relevant experience in matters related: Microsoft 365, knowledge of Azure and AWS is a plus. Networking, Driver updates, Flashing BIOS
• Familiarity with electronic equipment, Internet applications and security
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Proficient knowledge of Microsoft Windows
• Proficient in Microsoft Office Suite - Word, Excel, and Outlook
• Ability to understand and convey Company Policies and relevant industry standards
• Ability to analyze and configure data for audit purposes
• Ability to identify trends
• Directs technological research by studying organization goals, strategies, practices, and user projects
• Ability to handle all Department and Company matters with confidentiality and in a timely matter
• Ability to effectively communicate while exercising diplomacy, sound judgment, and tact
• Ability to deal effectively with co-workers, department supervisors and managers, and other consultants and/or vendors
• Ability to meet deadlines on time with minimal supervision
• Ability to work flexible hours depending on various departmental project deadlines and/or Company sponsored programs

Benefits for Full-Time Employees

• $7,800 contributed annually toward Health Benefits: Medical, Dental, Vision
• Company Paid Life Insurance Coverage – up to $50,000 per employee (Basic Life & AD&D)
• 401(k) Plan with employer match
• Generous Paid Time Off offered – earn 3 weeks per year at the start of your hire date
• Up to 10 Paid Holidays
• Paid On-going Professional Development & Training
• Rewards & Recognition (Manager’s Quarterly & Yearly Outstanding Achievement Awards, Core Values Award, Years of Service & Wall of Fame)
• Company Sponsored Events throughout the Year (Holiday Parties & Gifts, Company Picnic, Team building, etc.)
• Huge Potential for Career Mentorship, Growth and Advancement
• Discretionary bonus based on several factors

About Westport Properties

Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of January 2022, WPI has approximately 12 million square feet of self storage space under management with its US Storage Centers brand and 638 multifamily units, employing approximately 400 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $12M and Charity Storage has raised over $500K.

At-Will Employment & Equal Opportunity Employer

Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.