Front Desk Supervisor

We invite you to join the high energy team at The Inn & Club at Harbour Town, a Forbes Four-Star rated resort on Hilton Head Island.

SUMMARY

Supervises day-to-day operations, guest relations, and front office activities at the The Inn and Club at Harbour Town and assists in training staff on highest level of guest service in accordance with Forbes four star standards, problem solving, and improved efficiency. In absence of Front Office Manager and the General Manager acts as Manager on Duty. When needed, acts directly as Front Desk and Concierge Agent in checking in/out guests, addressing guest concerns, and providing special services as needed to make guests' stays more enjoyable.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Acts as manager on duty in absence of Front Office Manager and the General Manager.

Assists in training Butler Service team members and Bell staff to perform their functions according to the highest level of guest service, safety, productivity, and efficiency.

Assists Front Office Manager with daily operating procedures, record keeping, reporting, forecasting, and follow up with guests, vendors, and staff.

Analyzes reservations for occupancy and special guest needs, schedules shift staffing, and allocates resources as needed.

Coordinates priorities with Housekeeping, Maintenance, and Food and Beverage teams.

Trains interns and junior staff members in Front Desk and Concierge operations, responding to guest needs, and resolution of guest problems.

Assists the General Manager and the Front Office Manager in leading routine departmental team meetings for communications and improvement.

Performs duties of Front Desk and Concierge Agent when needed.

REQUIRED SKILLS DETAILS

SUPERVISORY RESPONSIBILITIES

Indirect supervision of 1-6 Front Office employees during shift operations

REQUIRED EXPERIENCE

EDUCATION and/or EXPERIENCE:

Minimum of three years of college (hospitality school preferred) and minimum of one year of related experience and/or training; or equivalent combination of education and experience. Excellent customer service and communication skills are essential. Computer skills including ability to use computer-based reservations systems are critical.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid Driver's License

BENEFIT CONDITIONS:

• Competitive Wages
• Health, dental, vision, life and other insurance after a 60 day waiting period.
• Free unlimited golf rounds for all employees on Atlantic Dunes and Heron Point golf courses (cart fee applies)
• Discounted room rates for employees and family at the Inn & Club at Harbour Town.
• Discounted food & beverage, resort apparel, and activities including fitness, tennis, and golf
• Special employee events
• Additional Voluntary Benefits available through Colonial Life available to Full Time and Part Time employees after 60 day waiting period
• 401(k) with company match and Profit Sharing for all employees (must complete (1) year of service and 1,000 work hours to receive company match)
• Employee Referral Program
• Preferred Pricing on Tournament tickets to the RBC Heritage presented by Boeing

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person
• Resort

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Hilton Head Island, SC (Preferred)

Work Location: In person